CUbroadcast Studio Lounge interviews at
Operations and Member Experience Council and Technology Council Conference
Phoenix, AZ, September 28 - October 1, 2025

Our CUbroadcast Studio Lounge headed to Phoenix, AZ, September 28 - October 1, 2025, for the Operations and Member Experience Council and Technology Council Conference. Once there, we interviewed the Councils' expert presenters, credit union attendees, exhibitor partners, as well as other industry innovators, game changers, and our mighty fine hosts from Operations and Member Experience Council and Technology Council, as well as our supporting sponsor Cook Solutions Group.

Give back...
​A give-back tradition we started a few years ago: For every Studio Lounge interview we conduct, we will donate $10 to Credit Unions for Kids to help Children's Miracle Network Hospitals nationwide. So sign up to chat and the kids win, too!

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Studio Lounge sponsors..

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Studio Lounge interview schedule...

Monday, September 29
Kathy Sianis, VP of FI Strategy and Advisory, Posh Technologies
Topic: Beyond the Hype: Practical AI Applications to Transform the Credit Union
Experience
Adrian Moise, PhD, CEO & Founder of Aequilibrium, and Isabela Moise, Product Manager at Aequilibrium
Topic: From Insight to Impact: Using Journey Mapping and AI to Drive Member-Centric Innovation (session)
Ben Rempe, CRO at AiVantage
Topic: Practical Use of AI - Just 5% of generative AI pilots are extracting measurable value
Charlie Peterson, SVP Strategic Initiatives at Allied Solutions
Topic: "Acquire, Grow, Retain: Winning the Next Generation of Members and Loans" (session)
Mike McCarthy, CTO at Safe Credit Union
Topic: Creating Fraud Detection Engine to Reduce ATM Losses
Andrew Chung, CIO at Gesa Credit Union
Topic: CSG Partnership Highlight/Case Study
Scott Fieber, Chief Strategy Officer at Cook Solutions Group
Topic: Enhancing ATM Fraud Detection for Today's Credit Unions
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Tuesday, September 30
Craig McLaughlin, CEO at Finalytics.ai, and Baron Conway, Chief Strategy Officer at Finalytics.ai
Topic: "Personalization = Relevance: Unlocking Member Growth in a Digital-First World" (session)
Ben Udell, SVP Product Marketing & Innovation, Marquis
Topic: The First 90 Days: Turning New Members into Lifelong Relationships (session)
Jeffrey Staw, Chief Information and Innovation Officer, Firefighters First FCU
Topic: Cross Council Panel - Top Issues in Key Management Areas: Bridging Perspectives for Financial Professionals
Amy Travers, Vice President of Sales at Illuma, and Milind Borkar, Ph.D., Founder and CEO at Illuma
Topic: "Voice Authentication vs. Fraud: Real-Time Protection from Deepfakes" (session)
Shanthi Shanmugam, CEO & Co-Founder at Casap
Topic: The rising issue of first-party fraud and why today's credit unions could be missing the biggest opportunity to prove to their members that they're on their side. 
Irina Berkon, CFO, Metallicus, and Marshall Hayner, CEO, Metallicus
Topic: Custom Stablecoins for Credit Unions: Shaping the Future of Payments (session)
Laurie Flanders VP of Client Solutions Strum Platform, and Ben Stangland President of Strum and Strum Platform
Topic: "If You Know Me, Show Me: Turning Data into Member-Centric Engagement" (session)
Parloa's Services Partnerships Lead - North America Andrew Porter
Topic: Benefts of AI Agent Management Platforms
Connex Services' Senior Technical Sales Strategist Sarah Rogers and Connex Services Senior Account Director Katie Silverthorne
Topic: How AI Plays a Crucial Role in Enhancing Customer Service and Managing Technology