Enjoy the clip above and be sure to watch the entire episode located below the show notes.
Interface.ai Founder/CEO Srinivas Njay and University Credit Union’s President/CEO David Tuyo joined the show to share how the credit union's implementation and use of their AI-powered intelligent virtual assistant, named “Royce” (powered by interface.ai), has exceeded all expectations in member service and staff efficiency.
According to Srinivas and David, Royce has helped UCU provide 24x7 support to members and has enable members to transact seamlessly, sign-up for products, and work toward enabling financial wellness for members. In addition, it is available on multiple channels -- including the call center and the website, and has enabled significant improvement in operational efficiency for UCU and has greatly enhanced the member experience.
To quantify the virtual assistant's achievements, Royce has saved over $250,000 for UCU in the last few months and UCU is in-line for over $4.5 million in ROI annually through Royce. David provides more eye-popping performance stats fro Royce, as well.
Check out this in-depth conversation with Srinivas and David on how they have effectively leveraged this type of AI virtual-assistant technology. The really cool thing here is that it's only going to get better. Let us know your thoughts. And watch the entire episode for all the details on Royce -- and to get how David and his team came up with the name!
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.