Digital Growth Institute’s Founder/CEO James Robert Lay stopped by the show to share highlights from his keynote -- of which he presented at FinovateFall 2022: “Banking on Digital Growth: A Manifesto to Transform Banking Forever.”
First, James Robert provided a quick overview of his FinovateFall 2022 keynote a couple months ago, where he stepped back in time to 1994 and asked if we're better off today than we were in 1994?
Then he shared with us what the "silent epidemic" is — which is financial stress with 85% of Americans being stressed about money. As a result, consumers are looking for someone they can trust to handle their finances.
This response segued perfectly to how does being an empathetic guide provide a strategic competitive advantage for a financial institution -- credit unions in this case.
Then we wrapped it up with the big takeaway here for credit unions, as we embark on 2023.
Check it out and let us know your thoughts. And be sure to watch the entire episode with James Robert below for all the details.