#3210: How Credit Unions Can Reimagine Physical Footprints to Boost Member Convenience...

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Who says the branch is dead? It might be evolving, but it's certainly not dead.

To echo this sentiment and share how credit unions can reimagine their physical footprints, we invited Don Layden, EVP and president of NCR’s ATM, Network and Banking Group, on the show. Don discussed the latest self-directed banking and branch trends for financial institutions today.

Before diving into the topic, he provided a quick refresher on self-directed banking and why it's so critical to serve consumers in our current self-serve environment.

Don also talked about how credit unions can reimagine their physical footprints to boost convenience for members, while increasing efficiencies and reducing costs in the back office. He also provided a couple of key strategies in this area -- such as outsourcing the self-directed banking channel with an ATM as a Service model.

Lastly, Don explained what extending credit unions’ physical footprints out into the community looks like and why they being more seriously considered lately.

Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.