#3398: How Credit Unions Should Initially Approach Using AI to Find the Most Value...

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Daniel Haisley, EVP of Innovation at Apiture, joined us on the show to discuss how credit unions should approach using AI to find the most value in the beginning.

Daniel talked about how credit unions should take a crawl/walk/run approach to AI — introducing AI through low-volume interactions and sprawling the technology as feedback is gathered.

He also detailed where should credit unions be looking to implement AI to start:

• With customer service agents to be able to quickly derive known solutions to issues that come up
• With business bankers to identify the credit needs of potential borrowers
• With credit managers to identify risk in the loan portfolio

In addition, Daniel addressed where credit unions will find the most value with AI:

• AI will find the most utility over the coming months as an internal tool to increase efficiency
• Over the next year or two, AI tools will begin to manifest as member-facing solutions

Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.