#4098: How Belco Community Achieved 88% Active Digital Banking User Rate with Alkami Platform...

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Paul Perini III, SVP Marketing & Business Development at Belco Community Credit Union, Brittany Bollinger, Digital Banking Analyst at Belco Community, and Mike Shaughnessy Sr. Director of Sales at Alkami, stopped by the show to share how the credit union leveraged Alkami’s Digital Banking Platform to achieve an 88% active digital banking user rate -- as well as a pretty impressive Net Promoter Score.

Paul, Brittany, and Mike discussed some of the technologies at work behind the scenes, such as:

• The SavvyMoney® Credit Score Solution 
• Alkami’s Data & Marketing Solution
• Alkami’s content management system

They also shared highlighted the role of technology in improving member experience and the significance of strong partnerships in reaching shared goals, showcasing their commitment to innovation and member satisfaction.

In addition to the success story, Paul, Brittany, and Mike also talked about their Strategic Alignment Workshop that fully aligned the two organizations, which enabled them to achieve these numbers and more.

Q&A summary
What was the main focus of the partnership between Belco Community and Alkami when it began in 2017?
The partnership initially focused on implementation and migrating members, but evolved to address the need for more sophisticated features to keep up with technological advancements.
How did Belco Community achieve an 88% active digital banking user rate?
Belco achieved this rate through effective implementation of Alkami's digital banking platform, which enhanced member engagement and satisfaction.
What specific benefits have members seen from using the Savvy Money credit score tool?
Over 50% of members using the SavvyMoney tool increased their credit score by one point or more within a year.
What is the significance of the net promoter score achieved by Belco Community in 2024?
Belco achieved a net promoter score of 10 out of 130 financial institutions, placing them in the 93rd percentile, indicating high member satisfaction.
How does Alkami's technology contribute to anticipatory banking for Belco Community?
Alkami's technology allows Belco to serve member needs proactively, enhancing efficiency and automation in their banking services.
What outcomes have resulted from the ongoing collaboration between Belco Community and Alkami?
The collaboration has led to the addition of over 500 features to Alkami's platform, allowing Belco to better meet their members' needs.

Check it out and let us know your your thoughts. And be sure to watch the entire episode below for all the details.