MemberXP Founder Constance Anderson joins on the show to discuss the 2016 Member Service Scores in regards to member advocacy and appreciation -- and what these scores tell us about the state of credit unions today.
Here's what we asked her...
What are the scores for 2016?
How do they compare to 2015?
What do these scores tell us about the state of our industry today?
Why is this information important right now?
To wrap up, what do credit unions need to do to improve?
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.