Blog Archives

#551: Future of Biometrics is Here and Working Well — Finally…

3/23/2016

arizonadi_int.mp3
File Size:	12935 kb
File Type:	mp3

Download File

For more than a decade now, we've been hearing about biometrics and how it's going to change the face of the financial services industry -- and just about every other industry, as well. But for years, it seems many solutions have started, sputtered, and stalled like an '85 Yugo gasping for another quart of ethanol.

Today, however, times have changed and biometrics -- whether it's your eyes, fingerprint, face, voice, etc. -- has a growing arsenal of success stories. For instance, we recently interviewed the folks at Mountain America Credit Union and their successful use of eye and fingerprint scans (episode #538) and in this episode we are looking at how Arizona Federal Credit Union has successfully launched Digital Insight's Android fingerprint scan. And I'm sure there are many more. Finally, tomorrow is here.

So we invited Arizona FCU Sr. Director of Digital Banking Eric Givens and Digital Insight Senior Product Manager Dan Weis to provide us with the details on why their solution has succeeded, how it works, feedback from members, what's next in biometrics, and advice for other CUs looking to implement these cool pieces of technology that will eventually allow us to dropkick usernames and passwords into the last century.

Check it out and let us know what you think.

#550: How to Gain and Retain Members with Filene’s In-Depth Member Journey Program…

3/22/2016

filene_memberjourney.mp3
File Size:	8925 kb
File Type:	mp3

Download File

Just about every credit union on planet Earth want to gain and retain more members -- a.k.a. increase your marketshare. Well, the folks at Filene, who seem to be in mix with just about everything "credit union" these days have a unique program called Member Journey. This in-depth program, grounded in research and created in response to credit union need, evaluates and improves the member journey and focuses on ease of use.

It's all based around this premise addressed in the Harvard Business Review: "How much effort did you personally have to put forth to handle your request?"

So we invited Filene's Cynthia Campbell and MemberXP's Constance Anderson for a deeper dive on how this program works and how it benefits credit unions looking to increase their marketshare and keep those consumers for the long-term. It answers these questions many CUs need to know:

Do you fully understand your member experience today?
How hard is it to obtain a new membership, a new account, a new loan, or resolve an issue with your credit union?

Check it out and let us know what you think.

#549: How Credit Unions Help Children’s Miracle Network Hospitals Raise Millions…

3/21/2016

cmnhospitals_johnlauck_int.mp3
File Size:	10719 kb
File Type:	mp3

Download File

Credit unions rank third on the list in terms of giving to the Children's Miracle Network Hospitals -- right behind retail behemoths Walmart and Costco. Not bad company. In fact, the news just came out that for the second year in a row more than $1 million was raised for the 11 Children’s Miracle Network Hospitals in California and Nevada. Pretty cool.

So we invited CMN Hospital's President and CEO John Lauck on the program to provide us with the latest donation stats from credit unions, along with milestones, how the funds are used, challenges children's hospitals are facing today, immediate goals, and how credit unions can continue stepping up and helping in a big way.

Check it out and don't forget to do your part and give to this fantastic organization. Check out Credit Unions for Kids, too.

#548: NAFCU's Carrie Hunt Reports on CFPB, CU Exemption, Compliance eBook for CUs, and More...

3/19/2016

carriehunt_nafcugrowth_int.mp3
File Size:	2554 kb
File Type:	mp3

Download File

While we were covering the NAFCU Strategic Growth Conference in San Diego recently, we ran into the organization's EVP of Government Affairs/General Counsel, Carrie Hunt, for a quick chat on regulations, CFPB, MBL, credit union exemption, a new compliance ebook for CUs, and much more. Enjoy and let us know your thoughts.

#547: How a Four-Pronged Attack Equals Better Member Service with NAFCU's Anthony Demangone...

3/19/2016

anthonydemangone_nafcugrowth.mp3
File Size:	3341 kb
File Type:	mp3

Download File

We caught up with NAFCU's EVP/COO Anthony Demangone at the recent NAFCU Strategic Growth Conference in San Diego and discussed his four-pronged attack on how credit unions can provide better member service -- and in some cases extreme member service. We also talked about the importance of "owning the voice of the member" and what that means -- along with how a quality culture can make all the difference in an organization's success. Check it out and let us know what you think.

<<Previous

Forward>>

#551: Future of Biometrics is Here and Working Well — Finally…

#550: How to Gain and Retain Members with Filene’s In-Depth Member Journey Program…

#549: How Credit Unions Help Children’s Miracle Network Hospitals Raise Millions…

#548: NAFCU's Carrie Hunt Reports on CFPB, CU Exemption, Compliance eBook for CUs, and More...

#547: How a Four-Pronged Attack Equals Better Member Service with NAFCU's Anthony Demangone...

Mike Lawson, Host

Categories

Archives