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#589: How HAPO Community Increased its Credit Card Balance 20%...

5/26/2016

cuStrategies Biz Dev & Marketing Conference

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HAPO Community Credit Union has experience tremendous success with its credit card program, increasing its balance 20% and growing outstandings $18 million. To get to the bottom of this success, we invited HAPO Community Vice President of Card Services Jenifer Gateley on the show.

Jenifer shares with us some keys to their success, how long the growth took, lessons learned, and how they plan to maintain these numbers this year and next. She also provides a bit of advice for other credit unions looking to emulate HAPO Community's success. Check it out and let us know what you think.

DRIVE16 Interviews: The Algorithms and Robots are Coming to CUs, gameFI’s Matt Davis Explains…

5/25/2016

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Beware: the algorithms and robots are about to invade your credit union. That was the message gameFI Founder Matt Davis put forth to the CU Direct DRIVE16 Conference audience during his "Trends in Financial Services Innovation" presentation. He backed it up by providing a startling stat of 45% of human work activities can be replaced with a robot/computer. In other words, we might be embarking on the "Uberization" of financial services sooner than you think.

Much of this transformation is due to the higher expectations from today's increasingly digital savvy consumers. Companies like Amazon, Apple, Google, and many others have set the service or process bar incredibly high that financial institutions are struggling to keep up -- and when they don't, consumers may go elsewhere.

It was a riveting talk showcases some cool services that credit unions can be a part of from organizations such as IKEA, Zillow, Opendoor, Butter, Rate Reset (episode #565), Wealthfront, Lyft, and plenty more. Check out our conversation when you get a chance and let us know what you think. Really interesting ideas that may spark a few of your own.

DRIVE16 Interviews: CU Direct's Marci Francisco Shares Eye-Popping Auto Lending Best Practices...

5/25/2016

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We caught up with a very busy Marci Francisco, CU Direct's Vice President of Sales, at the CU Direct DRIVE16 Conference in San Diego to chat credit union auto lending issues, trends, and best practices. What Marci shared was quite an eye-opening experience -- especially in the best practices area.

We also touched on how credit unions can maintain or even improve their auto lending performance and her outlook for 2016-17. Check it out and let us know what you think.

#588: First Tech’s Greg Mitchell on “What Credit Unions Must Do to Survive”…

5/24/2016

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I saw First Tech Federal Credit Union's President and CEO Greg Mitchell speak at NAFCU's Strategic Growth Conference in San Diego a couple months ago on what credit unions need to do to survive in today's ever-changing environment. So naturally, I invited him on the show for him to provide his practical points on how not only to survive but thrive.

Some of the topics we discussed included "crutches and excuses," positive impact of in-house disruption, insightful advice for other CEOs looking to achieve what First Tech has achieved. And, lastly, Greg shows the results his credit union has experienced since a number of much-needed changes were implemented. Great story here with a ton of takeaways. Check it out and let us know what you think.

#587: 3 Ways Same-Day ACH Will Change Your Credit Union with NICE Actimize Erez Zohar…

5/24/2016

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NICE Actimize Global VP and General Manager Erez Zohar shares his company's recent same-day ACH survey results, showing changes this move will have on credit unions such as fraud, strain, operational challenges, as well as number of practical takeaways from these eye-opening discoveries. And Erez says, "Fraud follows speed." Watch and find out what he means by this statement. Super interesting stuff here.

Check it out and let us know your thoughts on same-day ACH.

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