Blog Archives

Forum24: Alkami's Bohanon Shares the Benefits of FIs Deploying 'Passwordless' Authentication...

5/26/2024

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Stephen Bohanon, Founder/Chief Strategy & Product Officer at Alkami, joined us in the Studio Lounge to discuss a myriad of topics:

How fraud continues to be a major challenge for FIs in the US, driven in particular by the increasing sophistication of deep fakes technology and impersonation scams today
FIs deploying "passwordless" authentication to increase security and simplify the user experience
Instant payments are becoming ubiquitous in the US and how it is creating payment expectations
Apple Card, Square and Chime are influencing consumer expectations

Check it out and let us know your thoughts. And be sure to check out more Studio Lounge interviews from 2024 Financial Brand Forum, as well as the sponsors that supported our conference coverage: NICE Actimize, D. Hilton Associates, and Despite Impossible podcast.

Forum24: Infusion's Tim Keith Talks Leveraging Data to Truly Personalize Member Service...

5/26/2024

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Tim Keith, CEO at Infusion, stopped by the Studio Lounge interview for an impromptu discussion on Financial Brand Forum highlights and takeaways, as well as leveraging data to provide a truly personalized service (a major theme of the event), and much more.

Check it out and let us know your thoughts. And be sure to check out more Studio Lounge interviews from 2024 Financial Brand Forum, as well as the sponsors that supported our conference coverage: NICE Actimize, D. Hilton Associates, and Despite Impossible podcast.

Forum24: Cornerstone Advisors Execs Discuss Next Generation Retail Delivery Strategies in Banking...

5/26/2024

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Sam Kilmer, Managing Director at Cornerstone Advisors, and Jim Burson, Partner at Cornerstone Advisors, joined us in the Studio Lounge to discuss highlights and takeaways from their Financial Brand Forum session on "Next Generation Retail Delivery Strategies in Banking."

Specifically, Sam and Jim talked about addressing the complexity of rapidly changing customer behaviors and expectations. They also showed how to improve the service experience in banking with research-based delivery strategies -- as well as integrating the three pillars of future delivery — digital tech, martech, and outreach — to create a truly personalized experience.

Check it out and let us know your thoughts. And be sure to check out more Studio Lounge interviews from 2024 Financial Brand Forum, as well as the sponsors that supported our conference coverage: NICE Actimize, D. Hilton Associates, and Despite Impossible podcast.

Check out the latest expert content on CU Knowledge Hub for credit unions...

Forum24: Coconut's Katherine Regnier Shares How to Effectively Connect to Humans in a Digital World...

5/26/2024

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Katherine Regnier, CEO+Founder at Coconut Software, joined us in the Studio Lounge to discuss her Financial Brand Forum highlights and takeaways. Katherine also talked about the evolution of the branch, how to effectively connect to humans in a digital world, and much more.

Check it out and let us know your thoughts. And be sure to check out more Studio Lounge interviews from 2024 Financial Brand Forum, as well as the sponsors that supported our conference coverage: NICE Actimize, D. Hilton Associates, and Despite Impossible podcast.

Check out all the new expert content on CU Knowledge Hub for credit unions...

Forum24: SECU's Becky Smith Talks Human-Centered Connections in Today's Digital Era...

5/26/2024

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Becky Smith, EVP/Chief Revenue Officer at SECU, stopped by the Studio Lounge to preview her Financial Brand Forum session on "Human-Centered Connections: Customer Engagement in the Digital Era." In particular, Becky discussed actionable insights to transform your credit union's communication strategy across the entire customer/member journey in both the physical and virtual financial realm -- demonstrating positive impact on Net Promoter Score (NPS), referrals, and deepening customer relations.

Check it out and let us know your thoughts. And be sure to check out more Studio Lounge interviews from 2024 Financial Brand Forum, as well as the sponsors that supported our conference coverage: NICE Actimize, D. Hilton Associates, and Despite Impossible podcast.

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