Be sure to watch the entire interview below the show notes for all the details.

Alliant Credit Union Chief Digital and Marketing Officer Summit Grover and MANTL CEO Nathaniel Harley joined us on the show to share the news about MANTL partnering with Alliant Credit Union to create an automated omni-channel deposit origination platform. According to Sumeet and Nathaniel, this platform is a digital door, if you will, with three keys to a member's best possible experience: speed, simplicity, and security.

Sumeet and Nathaniel discussed how did MANTL and Alliant worked together to make this platform a success, providing the best possible experience for the member.

They also shared examples on how this platform works at Alliant, as well as results:

• 37% reduction in time for eligibility verification
• 60% conversion rate
• 100% funding

Check it out and let us know your thoughts. And be sure to watch the entire interview below for all the details.

Be sure to watch the entire interview below the show notes for all the details.

SRM’s Vice President, Marketing and Communications Neil Dougherty stopped by to share three mid-year trends financial institutions should watch -- especially in the tech space.

Neil discussed each one in great detail, as well as the significance of each trend for credit unions:

• Cryptocurrency -- Cryptocurrency has been top of mind for the entire financial services industry this year. Several financial institutions, particularly credit unions, launched buy/sell/hold crypto capabilities in recent months in partnership with fintech firms providing the supporting custodial services, as required by regulators’ current stances. 
• Buy Now, Pay Later -- The Buy Now, Pay Later (BNPL) space has encountered a similar trajectory to crypto. Some of the steepest drops in valuation have been among BNPL-focused fintech firms in the US and abroad. At the same time, use cases are expanding. With recent inflation, standard household purchases increasingly look like logical BNPL candidates as consumers continue spending despite inflation concerns.
• Regulatory developments -- Federal agencies have been managing requests for comments and information on various issues, such as the Presidential Executive Order that seeks clarity on digital assets and calls for reports from numerous agencies by December.

To wrap up, Neil shared a few other peripheral items we should have on our radars heading into 2023.

Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.

Be sure to watch the entire episode below the show notes for all the details.

Backbase’s Senior Vice President, Strategic Business Development Vincent Bezemer joined us on the show to discuss how credit unions are working to meet the needs of younger members through digital innovation based on the recent BAI “The Top Banking Trends and Challenges for 2022” report.

The big takeaway from the report and our conversation Vince is that less than half of Gen Z and Millennials used the same financial institution as their parents in 2021. That’s a significant drop compared to 61% of Gen Z and 54% of millennials in 2020. Vince explained what this means for financial institutions' near- and long-term future.

He also outlined steps that financial institutions need to take to properly meet the digital expectations of their younger audience and why creating a single, unified, and integrated system that removes barriers between different functions is a key in advancing a credit union’s digital efforts to attract the younger generations.

In addition, Vince shared how building a digital platform allows for greater customer engagement and retention – including increasing the speed of customer onboarding.

He wrapped up our talk with some tips and insights into the metrics that can be used to track for success and personalize the customer experience further.

Yet, another takeaway-laden talk with Vince on a very timely topic for credit unions that will certainly affect their future in gaining new members. Check it out and let us know your thoughts. And be sure to watch the entire interview below for all the details.

Be sure to watch the entire recording of our livecast below the show notes for all the details.

CU Members Mortgage's Loan Officer Manager Todd Cholevik joined us for this month's "Mortgage Monthly," brought to you by CU Members Mortgage. Todd leveraged his more than 20 years industry experience to provide many takeaways, discussing "Capturing More Business in Challenging Times" when it comes to today's credit union mortgage lending.

Here are some of the items Todd addressed:

• Insight how to grow the pipeline when rates are continuing to inch upwards. What’s the secret?
• A big shift in the housing market recently. What can loan officers do about it?
• Steps to building a connection with the member looking to secure a home loan with your credit union
• Presenting options to make an educated decision
• Biggest mistake loan officers make with the member during the conversation part of this equation
• Tips for loan officers to sell around rate
• And much, much more

Check it out and let us know your thoughts and be sure to watch the entire recording from our livecast below for all the details. Todd spells it out quite nicely here.

Be sure to watch the entire episode below the show notes for all the details.

QCash Financial President/CEO Seth Brickman and Dave Prosser, SVP of Community Development for Freedom First Credit Union (CDFI certified), joined us on the show to share their insights and actions on how the two organizations have worked together to help members escape the vicious payday lending cycle or provide a quick, small-dollar loan to help them out of a financial jam.

Seth and Dave shared some real-world results and examples anecdotes of their efforts in this area, as well as how they see their organizations' partnership benefiting the credit union and ultimately the members -- especially in these two scenarios.

Lastly, Dave and Seth provide some practical advice for other credit unions looking to do something similar for their members, becoming that true financial resource all credit unions are looking to achieve.

Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details. Very inspiring talk here with Seth and Dave.