Eltropy SVP, AI Business Unit, Murali Mahalingam and Eltropy-POPi/o VP Strategy Tim Pranger stopped by the Studio Lounge to share highlights from Murali's conference presentation: "Increase Member Experience Using Conversational Intelligence."

Tim and Murali also talked about the post-Eltropy/POPi/o acquisition is coming along, as well as future plans they have for credit unions.

Check it out and let us know your thoughts. And be sure to watch all the conference interviews on our archive page. We're posting new videos daily.

Be sure to watch the entire episode below the show notes for all the details.

In this month's lively Mortgage Monthly LIVE, brought to you by the fine folks at CU Members Mortgage, CU Members Mortgage's Western Regional Loan Officer Manager Melissa Cruz joined us to share her 16 years of expertise and insights regarding loan officer best practices. Her talk is entitled: "3 Best Practices to Being a Great Originator."

Melissa shared with us the three best practices (relationships, communication, and education) and why each are so vital to keep your credit union's mortgage lending business thriving -- even in challenging times. Not only did she provide us with these best practices, she also shared real-life stories on how these practices worked for her, creating customers for life.

Melissa also talked about the importance of training to help develop your mortgage loan officers, so they are not only exceptional during the transaction process but also being a primary resource in this area. Keeping the team up to date on the latest trends, issues, and events can help them provide the necessary information to their members when serving them. It's a huge value add.

Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.

Be sure to watch the entire interview  below the show notes for all the details.

JUDI.AI CEO Gord Baizley and Vancity Vice President Community Business & Real Estate Bill Cunningham stopped by the show to share their experiences on how JUDI.AI has provided AI-driven small business lending at Canada's largest credit union — Vancity.

Bill shared what was going on at Vancity that prompted the credit union to look for a small business lending and analytics platform solution -- and why they chose JUDI.AI.

Gord talked about how the two organizations worked together to create a successful partnership helping small businesses in the Vancouver area, while Bill shared some anecdotes and results information that illustrated the success of this partnership.

Check it out and let us know your thoughts. And be sure to watch the entire interview below for all the details.

Josh Bohlander, Sales Engineer at Trellance, stopped by the Studio Lounge to discuss the four key pillars to help guide your credit union's data journey:

1. data management
2. descriptive analytics
3. predictive analytics
4. prescriptive analytics

Josh also detailed Trellance's latest white paper: "How to Build Your Data Maturity Action Plan."

Check it out and let us know your thoughts. And be sure to watch all the conference interviews on our archive page. We're posting new videos daily.

Steve Bireley, CTO at Lokyata; Santosh Thiruthi, Co-founder/CEO at Lokyata, joined us in the Studio Lounge to discuss their expertise in helping credit unions find existing members who need a lift in credit score to get lower interest rate. According to Steve and Santosh, more than 45 million credit worthy Americans can't access fair credit -- and the folks at Lokyata want to help surface these credit-worthy applicants, which, in turn, will help increase lending at credit unions nationwide.

Check it out and let us know your thoughts. And be sure to watch all the conference interviews on our archive page. We're posting new videos daily.