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UndergroundThriller24: Credit Union Icons Travel Abroad to Make an Impact Here at Home...

10/28/2024

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Renée Sattiewhite, President /CEO at AACUC, and Maria Martinez, President/CEO at Border Federal Credit Union, joined us in the Studio Lounge to share highlights and insights from their respective Underground Collision Thriller sessions: "Leadership in Today's World" and "Making an Impact."

In particular, Renée talked about her recent trip to Kenya to attend an ACCOSCA Conference and what she experienced and learned there. Maria also ventured outside the US, traveling to Columbia to visit credit unions there and discovering how far ahead in some cases their credit unions were compared to domestic credit unions. Both Renée and Maria proved that having a global view of the industry can make a world of difference here at home.

Check it out and let us know your thoughts.

UndergroundThriller24: Alkami and AKUVO Execs 'Do or Die' to Avoid Obsolescence...

10/28/2024

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Alkami Chief Strategy Officer Stephen Bohanon and AKUVO Chief Revenue Officer Steve Castagna stopped by the Studio Lounge to share highlights and insights from their Underground Collision Thriller panel session entitled "Do or Die."

Stephen and Steve talked about the "do or die" need for timely decisions to avoid obsolescence. They discussed the importance managing cultural change, encouraging innovation and a willingness to embrace failure. The detrimental effects of inaction are examined, along with the current state of collaboration in the industry, stressing data-driven decision-making as essential for future success.

Check it out and let us know your thoughts.

UndergroundThriller24: Ventura County Credit Union Execs CUSS and Lead...

10/28/2024

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Ventura County Credit Union President/CEO Linda Rossi and Ventura County Credit Union CIO Chad Ritchie joined us in the Studio Lounge to share highlights from their respective Underground Collision Thriller sessions: "Leadership in Today's World" and "Credit Union Shared Services" (CUSS).

In addition, Linda shared the news about Chad becoming the soon-to-be President/CEO of Matanuska Valley Credit Union. Stick around for the end when I asked each of them what they have learned from each other to make them better leaders.

Check it out and let us know your thoughts.

TechOME24: MAP's New CEO Steve Bone Talks Digital Self-Service, Security, and Tech Access to Smaller Credit Unions...

10/28/2024

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Member Access Processing (MAP) new CEO Steve Bone stopped by the Studio Lounge for a quick chat on how to use data to improve member services, enhance digital self-service options, and prioritize security. Steve also talked about the integration of AI technologies in today's financial services space to enhance operational efficiency. Lastly, he touched on the commitment to partnering with technology providers and making advanced solutions accessible to smaller credit unions.

Check it out and let us know your thoughts. And be sure to watch more of our Studio Lounge interviews from this year's Operations & Member Experience and Technology Council Conference. Check out our supporting sponsors, too: Tyfone, interface.ai, and boost.ai.

TechOME24: MAP's Niki Lirot Shares Highlights from Her 'Card Portfolio Optimization' Session...

10/28/2024

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Niki Lirot, Vice President, Relationship Management at Member Access Processing (MAP), joined us in the Studio Lounge to share highlights and insights from her conference session: "Card Portfolio Optimization: Achieving Operational Excellence, Maximizing Revenue, and Mitigating Risk in 2024."

In particular, Niki talked about how credit unions can transform card data into actionable insights for measuring revenue, operational excellence, and member engagement. She also addressed Key Performance Indicators (KPIs) such as Interchange Income, Card Utilization, Demographics, and Merchant Level Data.

As fraud is constantly evolving with the advancement of AI and digital usage, Niki uncovered how to balance a positive member experience when transacting but also ensure you are keeping your membership safe -- while also exploring operational and financial considerations for managing credit cards in-house vs. full service to create a consistent payments experience.

Check it out and let us know your thoughts. And be sure to watch more of our Studio Lounge interviews from this year's Operations & Member Experience and Technology Council Conference. Check out our supporting sponsors, too: Tyfone, interface.ai, and boost.ai.

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UndergroundThriller24: Credit Union Icons Travel Abroad to Make an Impact Here at Home...

UndergroundThriller24: Alkami and AKUVO Execs 'Do or Die' to Avoid Obsolescence...

UndergroundThriller24: Ventura County Credit Union Execs CUSS and Lead...

TechOME24: MAP's New CEO Steve Bone Talks Digital Self-Service, Security, and Tech Access to Smaller Credit Unions...

TechOME24: MAP's Niki Lirot Shares Highlights from Her 'Card Portfolio Optimization' Session...

Mike Lawson, Host

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