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TechOME24: Turning Credit Unions into Fintechs with Member Centric Omnichannel Onboarding...

10/27/2024

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Tamanna Kottwani, Head of Product Management at WithClutch, stopped by the Studio Lounge to share her insights on turning credit unions into fintechs with member centric omnichannel onboarding.

Specifically, Tamanna talked about the challenges in raising deposits, along with a member-centric approach that meets members where they are both digitally and in branches. She concluded our conversation with expectations of a lending boom due to favorable interest rates.

Check it out and let us know your thoughts. And be sure to watch more of our Studio Lounge interviews from this year's Operations & Member Experience and Technology Council Conference. Check out our supporting sponsors, too: Tyfone, interface.ai, and boost.ai.

TechOME24: DirectLink's Ben Nichols Discusses AI-powered Voice Banking Platform Benefits...

10/27/2024

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DirectLink's Ben Nichols joined us in the Studio Lounge to share his conference speed round pitch experience, along with providing a personalized, AI-powered voice banking experience that meets the needs of the modern-day consumer without compromising on security or compliance.

Ben also talked about concerns around generative AI's accuracy and the need for human oversight. He touched on a trend toward specialized AI applications in finance, with AI's obviousl benefits for smaller credit unions -- of which they will have a webinar on to delve deeper into AI's industry impact -- “AI in Banking 2024: Perceptions & Misconceptions.”

Check it out and let us know your thoughts. And be sure to watch more of our Studio Lounge interviews from this year's Operations & Member Experience and Technology Council Conference. Check out our supporting sponsors, too: Tyfone, interface.ai, and boost.ai.

TechOME24: PURE IT and Janusea Execs Share Lessons from Fintech and Credit Union Collaborations...

10/27/2024

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Jack Smith, CEO, Pure IT Credit Union Services, and Kyle Stutzman, CEO, Janusea, joined us in the Studio Lounge to share highlights and insights from their conference session: "Navigating the Digital Shift: Lessons from Fintech and Credit Union Collaborations."

In particular, Jack and Kyle talked about digital transformation strategies, emphasizing the need for adaptation among boards, executives, employees, and members.

They also stressed leadership's role in fostering collaboration and the importance of integrating risk management and cybersecurity,, along with the necessity of employee engagement for successful transformation.

Check it out and let us know your thoughts. And be sure to watch more of our Studio Lounge interviews from this year's Operations & Member Experience and Technology Council Conference. Check out our supporting sponsors, too: Tyfone, interface.ai, and boost.ai.

TechOME24: Temenos Chris Branson Addresses the Future of Self-Serve Collections Technology...

10/27/2024

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Temenos' Chris Branson joined us in the Studio Lounge to discuss the future of collections' technology. In particular, Chris talked about balancing member relationships with self-serve collections, allowing members to manage delinquent accounts privately. This approach, he said, reduces member embarrassment and increases value for credit unions for providing a private service like this.

Chris wrapped up the discussion covering digital transformation and AI's role in collections, emphasizing collaboration among vendors and credit unions to address industry challenges.

Check it out and let us know your thoughts. And be sure to watch more of our Studio Lounge interviews from this year's Operations & Member Experience and Technology Council Conference. Check out our supporting sponsors, too: Tyfone, interface.ai, and boost.ai.

TechOME24: interface.ai's Talib Kateeb Predicts the Evolution of AI-driven Person Assistants...

10/27/2024

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interface.ai Sales Engineer Talib Kateeb joined us in the Studio Lounge for an insightful discussion on AI's role in conversational banking solutions. Talib highlighted AI's capabilities in voice automation and generative AI, predicting its evolution into personal assistants.

He wrapped up the discussion talking about AI applications in finance, such as underwriting and fraud detection, and a shift to goal-oriented interactions. He added that while AI may threaten some jobs, it is also expected to create new opportunities.

Check it out and let us know your thoughts. And be sure to watch more of our Studio Lounge interviews from this year's Operations & Member Experience and Technology Council Conference. Check out our supporting sponsors, too: Tyfone, interface.ai, and boost.ai.

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