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#865: What’s Going On with Credit Unions Buying Banks Today?

12/20/2017

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Howard & Howard Attorney Michael Bell joined us on the program to discuss Georgia’s Own Credit Union is set to acquire the State Bank of Georgia. Although this is a first for the state of Georgia, our industry has been seeing more and more credit unions acquiring banks in the last few years. So we asked Michael what’s going with this trend?

After discussing this growing trend, of which we may see more of in 2018, Michael addressed why a credit union would be interested in acquiring a bank, how the process works, how a credit union about it, and much more.

A really interesting talk on a trend, again, that is definitely on the rise. Check it out and let us know your thoughts.

PSCU Helping Members During Natural Disasters

#864: What is a Holistic Member Experience and How Can CUs Keep From Falling Short…

12/20/2017

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Filene Chief Impact Officer Tansley Stearns joined us on the program to discuss what exactly a holistic member experience is and how credit unions can keep from falling short in this area. Tansley uses a recent visit she had to a very reputable hotel chain and how they did everything right -- except for one thing, which made them fall short in the customer experience department.

So we connected the dots to credit unions, providing plenty of practical takeaways for credit unions to use in 2018 to enhance their member experience, which, in turn, increases their value. One of those items Tansley addressed was how to successfully journey map the member experience.

On the flip side, we're not perfect by any stretch of the imagination. Tansley provides some solid advice for credit unions that fall short in the member experience area -- and how they can learn from it and become a better organization.

A super timely and important topic, so check it out and let us know your thoughts.

#863: What is 'Market Invention' and How Does It Benefit Today's Credit Union...

12/19/2017

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Merit President/CEO Adam Vasquez joins us on the program to discuss his concept/strategy called "Market Invention" and how it can benefit credit unions worldwide. Adam has already proven Market Invention in other industries and is primed to put it to use in credit union land to enhance the industry's presence to consumers throughout the globe.

A pretty cool concept, indeed, and look forward to seeing credit unions benefiting from it. Check it out and let us know your thoughts when you get a chance.

And I apologize for my side of the screen freezing about 11 minutes into the interview. (#thankyouSkype) But we soldiered on with a very insightful conversation.

#862: Why CSCU Launched New Company Trellance with President/COO Tom Davis…

12/19/2017

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We've all the big news from CSCU this week, launching a new company called Trellance. So, naturally, we invited CSCU/ Trellance President/COO Tom Davis on the program to get the inside scoop on this latest launch.

First we asked Tom what exactly is Trellance, why they created it, what services/offerings they will provide credit unions, and where did the name come from. Tom also added that this is the first step in many more to come in 2018, so we'll be hearing more on CSCU/Trellance's moves in the near future and how they will affect the industry.

Check it out and let us know your thoughts.

PSCU helping people during natural disasters

Filene Interviews: Filene's George Hofheimer and Tansley Stearns Share 'Aha' Moments from big.bright.minds...

12/14/2017

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Filene Chief Knowledge Officer George Hofheimer and Chief Impact Officer Tansley Stearns stopped by the Studio Lounge to provide a wrap up of big.bright.minds, key lessons learned at the event, what credit unions should be prepared to do from here, where to go from here armed with heaps of practical content, and George and Tansley's big "aha" moments from big. bright.minds.

Check it out and let us know your thoughts. Also, mark your calendars for Filene's 2018 big.bright.minds in December, as the conference will be located in sunny San Diego. Chances of keeping the freak Austin snowstorm streak alive next year in America's Finest City, slim to none. Bring your sunscreen, instead.

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#865: What’s Going On with Credit Unions Buying Banks Today?

#864: What is a Holistic Member Experience and How Can CUs Keep From Falling Short…

#863: What is 'Market Invention' and How Does It Benefit Today's Credit Union...

#862: Why CSCU Launched New Company Trellance with President/COO Tom Davis…

Filene Interviews: Filene's George Hofheimer and Tansley Stearns Share 'Aha' Moments from big.bright.minds...

Mike Lawson, Host

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