#1190: CoastHills Integrates SurveyMonkey to Automate Member Feedback -- NPS Jumps from 67 to 71...12/16/2019
CoastHills Credit Union VP of Technology Scott Olson joins us to discuss how their credit union has integrated SurveyMonkey to automate member feedback. As a result of this integration, CoastHills' NPS has jumped from 67 to 71. Find out how they did it in our chat with Scott.
Check it out and let us know your thoughts.
Mitek Global Marketing Vice President Cindy White joins us to discuss Mitek's new industry report on digital identity for today's consumers: "Digital Identity 2020: Drivers and Challenges." Along with why they conducted this report, Cindy provides us with a few takeaways from their findings:
Check it out and let us know your thoughts. #1188: CMFG Ventures' Sam Das Discusses Investing in the Next Big Thing -- Fintech or Foe...12/16/2019
CMFG Ventures Principal Sam Das stopped by the Studio Lounge to share his insights on investing in the next big thing -- fintech or foe. Sam explains further if credit unions need to invest in technology to take on the fintechs at their own game or look for opportunities to partner with them. He also talks about going too far with technology, losing touch with consumers. There's needs to be a "phygital" balance.
Check it out and let us know your thoughts.
Vibrant Credit Union Member Experience Artisté Steve Ducey visited the Studio Lounge to share how credit unions today can build a modern organization from the inside out. Steve details how typically conservative and risk averse institutions can truly embrace change to compete -- which includes investing in digital, talent, data, and more.
Check it out and let us know your thoughts.
Filene Research Institute Senior Director, Research Taylor Nelms visited the Studio Lounge to share his insights on credit union strategies for a 21st century world. Very timely information here from Taylor with plenty of takeaways as we head into 2020.
Check it out and let us know your thoughts. |
Mike Lawson, HostMarried to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple. Categories
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