Co:lab26: How Alkami's DSSP Solution Increases Mobile Banking Activation Rates From 50% to 80%...

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Benjamin Conant, Chief Product Officer at Alkami (Co-founder/CTO at MANTL), joined us in the Studio Lounge to discuss the big Digital Sales and Service Platform (DSSP) announcement and what this platform means to financial institutions.

Specifically, Ben talked about how this integrated solution merges MANTL's origination capabilities with Alkami's digital banking, revolutionizing the customer journey beyond account opening. He added how DSSP enhances onboarding, drives engagement, and empowers financial institutions to operate with fintech agility, fostering loyalty and top-of-wallet status.

​According to Ben, early results from live deployments show significant improvements in engagement. For example, mobile banking activation rates reportedly increased from about 50% to around 80% due to features like auto-registration, auto-login, and personalized onboarding flows. The system also uses KYC and underwriting data to tailor experiences, such as offering premium customers faster access to higher limits or more seamless onboarding, while adjusting treatment for higher-risk users. This unified data approach allows financial institutions to create more frictionless, personalized experiences that improve retention and customer satisfaction.

The broader vision extends into analytics and marketing through Alkami's Engage, Ben stated -- which enables financial institutions to analyze user behavior, create guided in-app journeys, and optimize engagement strategies.

He highlighted examples like using behavioral data to increase Gen Z engagement by prompting users to check their credit scores within the app -- also combining onboarding, digital banking, and marketing into one ecosystem that creates a “growth engine” similar to what major fintechs like Chime and SoFi already use.

Overall, Ben frames Alkami’s platform as a way for credit unions and community banks to compete with large financial institutions through deeper integration and more intelligent customer engagement.

And be sure to watch more of our episode from 2026 Alkami Co:lab here -- as well as support our Studio Lounge, digital banking host/sponsor: Alkami.