FutureSummit25: Consumers Credit Union's CHRO Shares Fresh Outlook on DEI for Credit Unions...

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Shawn Premer, CHRO at Consumers Credit Union, stopped by the Studio Lounge (on stage!) to share an evolved, fresh outlook of DEI in credit unions today in the wake of all the current political headlines.

In particular, Shawn discussed the significance of belonging and community representation in organizations, including credit unions. She also shared strategies for employee development, talent retention, and the importance of clear career paths for would-be leaders.

Lastly, Shawn covered the importance of networking and shared valuable takeaways from the conference, showcasing the benefits of shared knowledge and connections among attendees -- a.k.a. collaboration.

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Q&A summary transcript from the conversation:
What was the main focus of the discussion during the conference regarding DEI?
The discussion highlighted the importance of having genuine DEI programs ingrained in organizations, rather than just checking a box. It emphasized that credit unions naturally have better DEI practices that reflect the communities they serve.

How does the organization ensure that its workforce reflects the community it serves?
The organization aims to hire employees who speak the languages of their community, such as Spanish, to better serve its members, especially in areas with significant non-English speaking populations.

What strategies are discussed for employee retention and development?
The focus is on talent development and creating a career lattice rather than a ladder, which helps engage employees and retain them by providing opportunities for growth and learning, even if upward mobility isn't immediately available.

How does the organization approach the concept of belonging in the workplace?
The organization emphasizes creating an environment where employees feel they can bring their authentic selves to work, which is crucial for fostering a sense of belonging.

What specific tools were mentioned that the organization could utilize better?
The discussion pointed out that the organization has access to tools like AI and privacy software, but they are not being utilized to their full potential, indicating a need for better integration and training.

What lesson did the Chief HR Officer learn from their early career experiences?
They learned the importance of having a clear career path within a company, as a lack of direction can lead to high turnover and dissatisfaction among employees.

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Check it out and let us know your thoughts. And be sure to check out our Studio Lounge sponsors, supporting our coverage of the CUES Michigan Council Future Summit:
Mastercard
Despite Impossible podcast / Curiously Driven (hosted by CFCU's President/CEO Tansley Stearns)

Click here to watch other Studio Lounge episodes from CUES Michigan Council Future Summit, too.