CU Members Mortgage Executive Sales Consultant Yvette Harrod returned for her second session of Mortgage Monthly LIVE. This time Yvette coupled her passion for NFL football and mortgage lending in our discussion entitled: "Tackling Mortgage Processing -- How to Win Big."
In this talk, she covered such topics as:
COVID-19 impact on homeowners and the driving force behind regulatory developments
Leverage technology to speed up the loan process
Utilizing mortgage automation tools to increase loan volume
Reduce data input and calculation errors
Comprehensive Analysis of the Loan File
Line up for pre-underwriting to improve efficiency
Expertise to ensure quality assurance/compliance
Continuous engagement with borrowers
Ensure closing disclosures are delivered on time
Technology alone will not provide a better borrower experience, which is why the human element is vitally important
Know your borrower and build real - trustworthy relationships
Connect on a personal level
Readily available to educate and advise
Be transparent and open with the information provided
Stay engaged with the borrower through every aspect of the process
Fast end-to-end process, quick decisions and frequent status updates
Oh, and we talked a little NFL, too -- as she is being very patient with her Washington Football Team right now.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.