Watch the 2:38 clip above and/or check out the entire episode below the show notes.

CO-OP Financial Services has launched its CO-OP Insights Center, a web-based business intelligence and reporting platform that simplifies complex portfolio information to produce meaningful, actionable insights. The Insights Center gives credit unions within the CO-OP ecosystem the ability to quickly understand portfolio behavior and make decisions to grow their credit and debit programs.  

To get more details on the Center, we invited Bruce Dragt, Chief Product Officer for CO-OP, on the program. Bruce says in the wake of COVID-19, it is more important than ever for credit unions to understand the trends in member spending. He adds that CO-OP Insights Center aggregates volumes of transaction data and distills it into insights credit unions can use to make sound business decisions. With this new tool credit unions can track credit, debit and ATM usage, implement strategies to improve their portfolio’s performance and ultimately own more member moments.”

The new Insights Center includes user-friendly features and interactive, dynamic dashboards that make data analysis a simple, manageable process and enable easy identification of future opportunities for growth. This includes:  

• Key portfolio performance indicators over time; 
• Transaction spend analysis by day;
• Average card spend and transaction volumes;
• Transaction volume tiers based on monthly card usage;
• Merchant category analysis;
• ATM transaction and individual terminal analysis;
• Cardholder usage and analysis of payment approvals and declines; and 
• New cardholder onboarding.

Advanced tools include CO-OP’s data visualization technology, allowing credit unions to quickly assess the health of their portfolio, pull reports and e-mail them to key stakeholders, or export data into different formats for further analysis.

Check it out and let us know your thoughts. And watch the entire episode below for more details.

Based on the year we've had, is it possible to predict trends heading into 2021? Because we've all been so laser focused on what's happened in 2020, it might be clearer than ever to see what's probably going to happen next year. The data is all there in front of us.

ValleyStar Credit Union Vice President of Information Technology Wesley Williams gets out his crystal ball in this conversation and shares technology trends credit unions need to be aware of heading into 2021. Remote work and mobile services are the pretty obvious ones, but Wes has a few more under-the-radar trends to keep an eye on.

Check it out and let us know your thoughts.

Watch the 6:35 clip above and/or check out the entire episode below the show notes.

The pandemic prompted business pivots worldwide for many reasons. For credit unions, it meant ramping up their digital services -- amongst other items.

To get one credit union's perspective on their pandemic pivot, we invited IDB Global Federal Credit Union COO Andrea Argueta and Glia CEO/Co-founder Dan Michaeli on the show. Andrea and Dan explained how the two organizations worked together to provide better member service during COVID with Glia's Digital Member Service platform.

IDB Global FCU serves members around the world in 76 countries but only has one branch. When the pandemic hit, the institution quickly implemented the Glia platform to better serve its members during this stressful time period.

Since leveraging the platform, the credit union has received positive member feedback; its member survey found that 42% of members were very satisfied with their banking experience while they operate remotely and 36% were satisfied.

IDB Global FCU leverages multilingual Digital Member Service to enable it to serve members in English and Spanish. Since going live on the platform, the credit union now has a 6-second average wait time for engagements.

Check it out and let us know your thoughts. And if you want to see the entire interview, check it out below. Another amazing story here from yet another credit union stepping up in challenging times -- with the help of some pretty cool technology.

PURE IT Credit Union Services VP Business Development Kyle Stutzman stopped by the CUbroadcast virtual studios to discuss a topic that seems to be growing in importance today: the risk and implications of instant money moment.

In other words, how credit union's systems are going to have to change to handle the immediacy of this instant money movement -- and we're not talking ACH. Kyle shares that ACH is slow compared to something like Sprig's instant transfers.

But with more and more technologies fostering instant money movement, how will credit unions' current architecture handle it? What happens if they can't?  Will they be stuck in the dinosaur age or transform and excel in today's fast paced money transfer world?

Kyle answers these questions and more revolving around this growing topic. Check it out and let us know your thoughts.

Many credit unions are continually looking for new and innovative ways to better serve small businesses -- especially post pandemic, as well as level the playing field when it comes to competing with the mega banks. Monit's CEO Steve Dow joined us on the show to share how credit unions can do this and more with the technology that's available today.

Steve also discussed his upcoming demo at Finovate West this week and what his expectations are for the event. Check it out and let us know your thoughts.