TechOME25: How AI Plays a Crucial Role in Enhancing Customer Service and Managing Technology...

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Connex Services' Senior Technical Sales Strategist Sarah Rogers and Connex Services Senior Account Director Katie Silverthorne  stopped by the Studio Lounge to discuss integrating legacy systems with cloud technologies for seamless interactions and how AI plays a crucial role in enhancing customer service and managing technology.

They shared a humorous story about a squirrel returning a lost phone during their speed round demo that was the talk of the conference. Gotta check this one out just for that story along.

Q&A summary....
What is Connex and how does it function as a system integrator?
Connex is a system integrator that connects various technologies used in contact centers, bridging siloed systems to create a seamless member experience.
What services does Connex provide beyond initial implementation?
Connex offers ongoing support, including day two services, allowing clients to have a single point of contact for troubleshooting and managing services.
How does Connex help credit unions stay updated with technology trends?
Connex assists credit unions by managing services and introducing new technologies, ensuring they remain informed about advancements in AI and customer experience.
How does Connex ensure that their technology enhances member experience?
Connex's technologies are designed to complement and enhance the member experience rather than detract from it, ensuring that AI and self-service options are beneficial.
What role does Connex play in integrating with existing core systems for credit unions?
Connex acts as a system integrator, ensuring that their solutions are agnostic and can work seamlessly with any existing core systems or platforms used by credit unions.
What is the significance of the connector created by Connex for credit unions?
The connector allows credit unions to easily implement the integrated solutions demonstrated, streamlining the process without requiring additional development effort.

Check it out and when you get a chance and let us know your thoughts. And be sure to watch all our Studio Lounge interviews from the America's Credit Unions' Operations & Member Experience Council and Innovation & Technology Council Conference on the episode archive page -- as well as checking out our conference coverage sponsor Cook Solutions Group.