TechOME25: How Gesa Credit Union Worked with Cook Solutions Group to Minimize ATM Downtime...

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Andrew Chung, CIO at Gesa Credit Union, joined us in the Studio Lounge to share the credit union's success working with Cook Solutions Group.

In particular, Andrew talked about Gesa's journey and mission, highlighting recent expansion into Idaho. He discussed the credit union's partnership with Cook Solutions Group, focusing on effective communication and support during specific challenges.

He shared a key project on upgrading ATMs, stressing the need to minimize downtime for members, wrapping up with insights on future collaborations and innovations, showcasing the shared values and goals of both organizations.

Q&A summary...
What is the significance of the partnership between Gesa Credit Union and Cook Solutions Group?
The partnership is crucial for Gesa Credit Union as it helps them manage their rapid growth and expand services across multiple branches while ensuring consistent quality and security management.
What challenges did Gesa Credit Union face that led them to partner with Cook Solutions Group?
They needed a partner to provide security management and service consistency across their growing number of branches and ATMs, especially as they expanded into new regions.
What distinguishes Cook Solutions Group from other vendors according to Gesa Credit Union?
Cook Solutions Group stands out for their partnership approach, treating Gesa as a collaborator rather than just another client, which fosters a more responsive and aligned relationship.
Can you provide an example of how Cook Solutions Group has positively impacted Gesa Credit Union's operations?
They successfully upgraded Gesa's ATMs and ITMs with minimal downtime, which was critical for maintaining service reliability for members across remote areas.
What future plans does Gesa Credit Union have with Cook Solutions Group?
Gesa plans to continue collaborating with Cook Solutions Group on new innovations and services that enhance member trust and support their growth as a financial institution.
How does Gesa Credit Union ensure they select partners that align with their values?
They prioritize partnerships with organizations that share similar beliefs and values, which they believe they have found in Cook Solutions Group, ensuring a strong collaborative relationship.

Check it out and when you get a chance and let us know your thoughts. And be sure to watch all our Studio Lounge interviews from the America's Credit Unions' Operations & Member Experience Council and Innovation & Technology Council Conference on the episode archive page -- as well as checking out our conference coverage sponsor Cook Solutions Group.