During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, CO-OP Financial Services SVP Client Relationships Tiffany Doty and Partners Federal Credit Union EVP & CFO Karen Spires conducted a "fireside chat" (sans fire) session on "Rethinking How to Measure Success in a Business of Member Experience."
In this clip, Tiffany and Karen talk about how Partners' measures success on how well the credit union is delivering on the member experience and what are some of the complexities accounting for member satisfaction
Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.