WCUC25: CUES' Heather McKissick on Leading Organizational Change From Theory to Practice...

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Heather McKissick, President/CEO at CUES, stopped by the Studio Lounge to share highlights and insights from her WCUC session on "Leading Organizational Change from Theory to Practice."

Specifically, Heather addressed the emotional challenges of leading organizational change, emphasizing the common resistance to change. She shared a personal story illustrating the backlash against a simple change, stressing the need for careful leadership.

In addition, Heather discussed how effective communication and celebrating successes are vital for maintaining momentum, along with detailing CUES' leadership development opportunities for credit union directors. 

Q&A summary...
What was the main focus of the session on organizational change?
The session emphasized how individuals process change differently than organizations, highlighting the emotional experiences of people during transitions.
How can leaders effectively help their teams navigate through change?
Leaders should tread lightly on changes that affect comfort and routine, ensuring they consider personal experiences alongside organizational objectives.
What common misconception do leaders have about change?
Many leaders forget that people often equate change with loss, which can lead to resistance if not addressed properly.
What is a recommended approach to communicating changes within an organization?
Instead of overwhelming employees with all information at once, leaders should create awareness gradually, allowing time for absorption and understanding.
What challenges do credit union directors face regarding change?
Credit union directors often struggle with processing a flood of information about changes while being in a strategic role rather than operational day-to-day tasks.
What resources are available for credit union directors to help them manage change?
There are various seminars and workshops designed to assist directors in understanding and navigating the changes facing credit unions.

Check it out and let us know your thoughts. And be sure to visit our 2025 WCUC Studio Lounge interview archive page for more episodes of our conference coverage -- which was hosted/sponsored by World Council of Credit Unions, Worldwide Foundation for Credit Unions, and Visa.