$59 Billion State Employees’ Credit Union Signs with Corelation, Selecting the KeyStone Core to Enhance its Member Service Experience

Leigh Brady

State Employees’ Credit Union (SECU) has signed with credit union core processor Corelation, Inc., announcing plans to convert to the KeyStone core. Based in Raleigh, North Carolina, SECU is the second largest credit union in the United States with over $59 billion in assets, serving more than 2.9 million members.

The decision to partner with Corelation and implement KeyStone is a key piece of SECU’s multi-year transformation plan aimed at enhancing its member service experience. The new core will enable them to be more responsive to evolving member needs and implement new products and improvements faster, all while continuing to deliver its high level of personalized service.

KeyStone’s modern architecture and flexible design will also support SECU’s more than 8,000 dedicated employees by providing an intuitive, member-centric core platform that will increase automation and service efficiency. KeyStone’s approach provides a holistic view of member relationships and real-time account information. The time saved will contribute to a more customized service experience and the opportunity for employees to further deepen member relationships.

“As a member-owned financial cooperative, the Credit Union has a longstanding commitment to providing exceptional service, value, and support for our membership,” said SECU President and CEO Leigh Brady. “By actively investing in new technologies, SECU is working to enhance the service experience for members and employees. After a thoughtful and thorough evaluation of core solutions, we selected Corelation, who specializes in the credit union space, has an exceptional reputation, and comes highly recommended. We are confident we have selected the right partner to carry us into the future – not only from a technology standpoint, but as a trusted business partner.”

Through a shared focus on service excellence and innovation, SECU and Corelation are laying the foundation for continued evolution, bringing together modern technology and a shared commitment to best-in-class service. With enhanced speed-to-market, real-time insights, and intuitive tools, the partnership with Corelation will position SECU to better serve its growing membership and further empower its workforce.

“Our partnership with SECU represents a landmark milestone that is the result of a tremendous amount of hard work and dedication to our clients. From its inception, KeyStone’s architecture was designed for scalability to support credit unions of any size,” said Corelation CEO Rob Landis. “As SECU continues to evolve to best serve the needs of its nearly 3 million members, we are proud to provide a platform that enables innovation, agility, and long-term transformation. Together, we share a deep commitment to the credit union philosophy of ‘People Helping People ® ,’ and we look forward to supporting SECU as they continue to deliver exceptional experiences for their members and employees well into the future.”

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