AVANA CUSO Webinar Series Continues With Actionable Strategies for Troubled Assets

AVANA CUSO, a credit union service organization specializing in commercial real estate lending, will give credit union professionals strategies and action plans for troubled assets in its newest session of its comprehensive six-part webinar series on special asset management. The series addresses growing industry concerns as the National Credit Union Administration reports federally insured credit unions saw total delinquency rates rise to 98 basis points in the fourth quarter of 2024, up 15 basis points from a year earlier.
 
The third webinar will take place on July 23 at 10:00 a.m. PT. Attendees will learn effective strategies for managing troubled loans through professional communication, structured collection processes, and proper legal protocols to protect lender interests while dealing with delinquent borrowers. Steven Ellsworth, SVP of Portfolio Management at AVANA Companies, leads the entire series and shares his 30+ years of expertise in special asset management.
 
"A structured approach to troubled assets isn't just helpful, it's essential for credit union survival in today's rising delinquency environment,” said Ellsworth. “Credit unions that master these skills minimize losses, maintain regulatory compliance, and preserve relationships even during difficult collection processes. The difference between institutions that thrive during economic downturns and those that struggle often comes down to how effectively they manage troubled assets before they become major problems."
 
The six-part series provides a clear roadmap for credit unions addressing problem loans, with each section building on the previous one. Sessions cover understanding and documenting loan details, managing delinquency, communicating effectively, engaging legal counsel, devising legal strategies and assessing collateral value.
 
"Credit unions prioritizing ongoing training around troubled asset management are better positioned to protect their members' interests during economic uncertainties,” said Sundip Patel, CEO of AVANA Companies. “AVANA CUSO's webinar series combines practical knowledge with our tech-enabled tools to help credit unions streamline loan management processes and enhance risk assessment capabilities. By equipping credit unions with both specialized knowledge and innovative technology, we're helping them adapt and thrive even as delinquency rates continue to rise."
 
The first three webinars in the series are free and open to all credit union professionals. Subsequent sessions will be exclusive to AVANA CUSO partners and program subscribers, providing more in-depth strategies and techniques. The series offers ongoing education in this critical area of special asset management.
 
To register for the third webinar,
​visit: https://avanacuso.com/webinar-registration/borrower-and-guarantor-communication/.