Call Federal Credit Union Selects Mahalo Banking to Streamline Core Transition, Expand Digital Features

Denny Howell

​Mahalo Banking today announced a new partnership with Richmond, Va.-based Call Federal Credit Union (Call FCU – asset size of $553M) to enhance its digital banking experience. Call FCU chose Mahalo to support its evolving technology ecosystem as the credit union prepares for its upcoming core conversion to Corelation Keystone.
 
Mahalo’s flexible, member-centric platform with seamless integration capabilities to third-party vendors and technologies was a key factor in Call FCU’s decision. The platform will streamline the credit union’s transition to Corelation Keystone, enabling enhanced data-sharing and a more connected, efficient digital experience for members.
 
“Mahalo’s culture and credit union-focused approach set them apart from the other vendors we reviewed,” said John West, President and CEO of Call FCU. “We wanted a partner that not only understands our members’ needs but also actively collaborates with us to enhance their experience. Mahalo’s team is accessible, engaged, and dedicated to innovation, working alongside us to scale and seamlessly integrate more third-party services. Their willingness to listen, adapt, and co-create solutions ensures that our evolving digital strategy aligns with our long-term vision of continuously expanding our offerings to better serve our members."
 
Call FCU will gain access to Mahalo’s enhanced features such as simplified member authentication, neurodiversity-accommodating functionality, advanced security measures, and expanded loan repayment options. These advancements will elevate the credit union’s digital banking experience, providing greater accessibility and financial management options for members.
 
"Conversations with other credit unions that have partnered with Mahalo reaffirmed that this was the right choice for us,” West added. “The enthusiastic feedback and glowing accolades from our peers gave us confidence in Mahalo’s ability to deliver. We are excited to work with a company that prioritizes collaboration and member-first solutions."
 
“Our team is dedicated to delivering a highly secure, flexible, and inclusive platform that evolves alongside our credit union partners,” said Denny Howell, Chief Operating Officer of Mahalo. “We look forward to helping Call FCU enhance its digital offerings, improve member accessibility, and optimize its operations. Together, we will provide a seamless and convenient digital banking experience for their members as the credit union continues to expand its technology ecosystem.”

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