Cambio Launches New CUSO, AviaryAI

Tom Kane

​Cambio, an AI startup backed by Y-Combinator, announced the launch of its new Credit Union Service Organization (CUSO), AviaryAI, the financial industry’s first outbound AI sales team. Backed by industry leaders, Envisant and Encurage Financial Network, AviaryAI brings decades of combined data, AI, and credit union experience to revolutionize member service.
 
Aviary's human like voicebot will initially automate outbound calls to welcome new members to their CU as well as help cross-selling CU products; additional use cases are under development. This proactive automation frees up employees to spend more time on activities that deepen member relationships. The voicebots, powered by Cambio’s custom-built, private Large Language Models (LLMs), ensure privacy and security of member data. Credit unions and banks can leverage these private LLMs to generate revenue, create efficiencies, and perform important but tedious customer outreach tasks.
 
“The ability to seamlessly communicate personalized offers for our member and automatically drive non-interest income makes it a win-win for our credit union and our members,” Michael Abraham, CEO of Encurage Financial Network, an Aviary investor and pilot client commented, “We’re developing deeper, more personal relationships than ever while taking less time to do so.”  
 
AviaryAI grew out of parent company Cambio, a consumer AI startup backed by the prestigious accelerator, Y-Combinator. Cambio’s outbound AI debt negotiator proved the power and effectiveness of conversational technology, helping thousands of consumers resolve and lower their collections debt.
 
AviaryAI is led by CEO Blesson Abraham, who spent 5 years in leadership roles at Baxter Credit Union (BCU) before founding SavvyIntel, a SaaS analytics solution acquired by TruStage in 2017. “We saw an opportunity to take our experience in building AI for finance and apply it to an industry we know very well – credit unions,” said Blesson Abraham, Founder and CEO of AviaryAI. “Our goal is to create effortless interactions that help credit unions enhance the member experience.”
 
“The value in the solution AviaryAI created was immediately obvious,” said Tom Kane, President and CEO of Envisant and the Illinois Credit Union League. “Their track record in AI development and industry experience positions AviaryAI to help credit unions stay ahead of the AI curve while ensuring privacy of their member data.” 

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