Casap Wins Best of Show at FinovateFall 2025 for AI-powered Disputes Automation and Fraud Prevention Platform

​Casap, the leading AI-powered disputes automation solution and fraud prevention platform, has been awarded Best of Show at FinovateFall 2025, the premier fintech conference showcasing the industry's most cutting-edge and advanced fintech solutions.
​
Casap stood out for delivering the most comprehensive, end-to-end platform that financial institutions can use to resolve disputes intelligently, reduce fraud losses by half, and rebuild consumer trust at scale.

Unlike legacy tools built only to manage dispute workflows, Casap’s platform is the first to solve them. By combining intelligent disputes decisioning, first-party fraud scoring, and network-grade integrations, Casap delivers quick resolutions for honest consumers without losing money to fraudsters.

Why Casap Won Best of Show“Finovate continues to be the definitive showcase of the most curated, innovative fintech companies solving for today’s challenges, and companies like Casap are an essential part of our reputation,” said Greg Palmer, VP of Strategy at Finovate. “Casap’s demo on how intelligent automation can transform the way financial institutions handle their disputes and fraud truly resonated with our audience, highlighting what’s possible in fintech by combining speed, precision, and real-world impact. That’s exactly the kind of innovation our Best of Show winners represent. Congratulations to the team!”

What Casap’s Disputes Automation Platform DoesCasap is the first solution to resolve disputes end-to-end, offering built-in regulatory expertise and AI-driven automation to increase recovery rates and prevent fraud. Casap eliminates unnecessary disputes, predicts outcomes in real time, and proactively reduces fraud volume, all while delivering a consumer-friendly, transparent experience.

Key capabilities:

• Instant resolution for honest consumers: Automatic crediting without fraud loss when evidence is clean.
• AI-driven disputes automation: AI agents manage the dispute lifecycle end-to-end, including intake, triage, decisioning, chargeback filing, and communication.
• First-party fraud detection: Learns from signals across claims, transactions, and account history to identify abuse patterns earlier than any static fraud model.
• Predictive win score: Case-level probability of success guides next actions and evidence packaging.
• Deep integrations: Directly embedded with cores, digital banking platforms, processors, and card networks for seamless end-to-end resolution.
• Consumer-first experience: Real-time dispute tracker and white-label self-service intake, reducing friction and improving transparency.
• Built-in compliance: Configurable workflows and exam-ready evidence collection support regulatory requirements by default.

Customer ResultsFinancial institutions using Casap’s AI-powered disputes automation platform report:

• Up to 80% of dispute cases automated
• 85% reduction in processing time
• 40% decrease in consumer contacts
• 51% fewer write-offs
• Up to 60% improvement in Net Promoter Scores (NPS)

 
Redefining Disputes in the Era of Rising FraudFraud losses continue to rise at alarming speed, with first-party abuse now accounting for 30-50% of total fraud losses and becoming the leading form of global attack. Yet, the processes meant to manage it have remained outdated, slow, and expensive.
 
Casap is rebuilding dispute resolution from the ground up:

• AI agents manage the full dispute lifecycle in one system, from intake to chargeback filing and communication.
• Dynamic questioning and fraud investigation analyze evidence in real time, predicting outcomes and automating all necessary steps, from issuing credits and filing chargebacks to merchant responses.
• Casap’s proprietary fraud scoring proactively flags suspicious consumers and merchants to reduce dispute volume.

 
“We’re so honored to win Best of Show at FinovateFall,” said Shanthi Shanmugam, co-founder and CEO of Casap. “At the heart of many disputes is a consumer who just wants to feel heard and protected. But today, they’re stuck in long, confusing processes—while financial institutions are simultaneously being hit by an explosion of first-party fraud and the ballooning dispute volumes it creates. Casap flips that script. We give institutions the tools to resolve cases quickly, fairly, and transparently—delighting honest consumers while protecting against abuse. Sharing our vision with Finovate’s audience was such a privilege, and this recognition reinforces why we’re here: to turn disputes and friendly fraud from pain points into financial peace of mind.”

Casap recently announced its $25M Series A funding, the most ever raised in the disputes category. The raise signaled a surge in demand from financial institutions seeking to streamline their disputes resolution and reduce fraud losses while building consumer loyalty.
 
For more information and to see the list of FinovateFall 2025 winners, visit here.