First New York Federal Credit Union Strengthens Fraud Protection with IllumaSHIELD™

Milind Borkar

First New York Federal Credit Union has joined forces with Illuma, the leader in voice authentication technology, to strengthen fraud prevention and enhance member security. By implementing IllumaSHIELD™ Voice Authentication, the credit union is modernizing its contact center with cutting-edge biometric technology that streamlines identity verification and protects against increasingly sophisticated fraud threats.

With the increasing sophistication of fraud tactics in financial services, First New York is taking a proactive stance to protect its members by deploying Illuma’s advanced voice biometrics technology. IllumaSHIELD™ enables frictionless and secure caller authentication using unique voiceprints, eliminating the need for traditional and vulnerable knowledge-based verification methods such as PINs, passwords, and personal questions.

“Protecting our members and their personal information is our top priority,” said Lucy Halstead, President and CEO of First New York Federal Credit Union. “By implementing IllumaSHIELD™, we’re taking a major step forward in safeguarding against identity theft and fraud, while also improving the overall member experience with faster and more secure call authentication. In the initial months of using the technology we are already seeing a significant  reduction in time to verify member identities, and not a single fraudster has been able to defeat the system”.

IllumaSHIELD™ uses real-time voice recognition to identify account holders based on the unique characteristics of their voice, enabling authentication within seconds. This frictionless process not only increases security but also reduces average call handle time and enhances account holder satisfaction.

“We’re proud to partner with First New York Federal Credit Union in their mission to deliver secure, efficient, and member-centric service,” said Milind Borkar, Founder and CEO of Illuma. “Our mission is to provide secure and seamless voice authentication solutions that empower financial institutions to stay ahead of fraud while enhancing service quality.”
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This partnership reflects First New York’s continued commitment to innovation and security, aligning with its mission to provide trusted financial services while embracing the latest technology to protect and empower its members.

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