Glia, the leading provider of Digital Customer Experience has partnered with LemonadeLXP, creators of Digital Academy, a digital adoption platform for the financial services industry. LemonadeLXP’s Digital Academy is the world’s fastest way to create a branded, searchable, hub with technology walkthroughs to support customers and staff in the flow of work.
The partnership empowers contact center representatives to search, and share, relevant interactive technology walkthroughs from within the Glia’s leading Digital Customer Service (DCS) platform. The technology walkthroughs will help agents and customers/members get on the same page quickly, shorten handling time, and improve both the employee and customers/member experience.
“Most of us have first-hand knowledge of both sides of the support experience; either as a customer, or in supporting parents, friends or colleagues with an issue. These experiences can be frustrating for the customer, and stressful for the agent”, says LemonadeLXP CEO, John Findlay. “This partnership is about improving both the employee and customer experience. Providing agents with a searchable repository of technology walkthroughs will help them provide better customer support, faster.”
“In today’s digital-first world, the employee experience is highly connected to the customer experience, making it a top business priority. LemonadeLXP and Digital Academy provide valuable resources for customers representatives to learn company offerings, hone their expertise and even improve upon soft skills. Combined with Glia’s seamless Digital Customer Service platform, LemonadeLXP can help representatives gain knowledge and skills that ultimately enhance the digital customer experience,” said Steve Kaish, SVP of Alliances for Glia.
Author: Mike Lawson
Married to a most gorgeous and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.