Hancock Federal Credit Union Signs with Synergent for New Core and Technology Agreements

​Synergent® is proud to announce a new partnership with Hancock Federal Credit Union, which has signed a ten-year agreement for hosted Jack Henry™ Symitar® core processing. The credit union has also entered into five-year agreements for a suite of integrated services, including Banno digital banking, bill pay, mobile deposit capture, statement processing, check processing, and WyCom laser check printing.
 
This long-term technology agreement reflects Hancock Federal Credit Union’s commitment to strengthening operational efficiency, supporting evolving member expectations around products and security, and meeting increasing regulatory demands, all while keeping the credit union positioned for future growth.
 
“Choosing Synergent felt like a natural fit for our credit union,” said Cathi Kisseberth, CEO of Hancock Federal Credit Union. “Their technology will allow us to streamline and improve efficiency across our operations, but what truly stood out was their commitment to service. Throughout this process, they have consistently shown that they care about helping us find the right solutions so we can serve our members even better. At the end of the day, this partnership is about people, our members, and our staff. Synergent’s team shares our values, our mission, and our passion for strengthening the member experience. They understand the cooperative spirit and what it means to truly partner with a credit union. Together, we’ll make our technology better and continue delivering the warm, personal service our members expect and deserve.”
 
The new partnership will bring core processing and integrated solutions together on a cohesive technology foundation. By working closely with Synergent’s team of experts, Hancock Federal Credit Union will be able to streamline processes, improve connectivity across channels, and further align its technology strategy with its mission to provide personalized member service and the best possible banking experience.
 
“What stands out most about Hancock Federal Credit Union is how deeply they’ve stayed connected to the people they serve,” said Tyler Hudson, President of Synergent. “They began with a small group of teachers who wanted a fair place for people to save and borrow, and today they’re a strong, modern credit union that continues to invest in classrooms, students, and the broader community. We’re honored to support their next chapter with technology and service that helps them move faster, stay secure, and continue delivering the personal experience their members count on.”
 
Headquartered in Findlay, Ohio, Hancock Federal Credit Union has 9,137 members and holds over $112 million in assets. Its field of membership is open to individuals who live, work, worship, or attend school in Hancock County, as well as the immediate family members of current Hancock Federal Credit Union members.

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