Harvard Federal Credit Union Unifies the End-to-End Member Experience with the Alkami Digital Sales & Service Platform

Taylor Adkins

Alkami Technology, Inc. (Nasdaq: ALKT) (“Alkami”), a digital sales and service platform provider for financial institutions in the U.S., today announced that Harvard Federal Credit Union (Harvard FCU) has selected MANTL’s Onboarding & Account Opening Solution to modernize its retail and business account opening experience and accelerate member growth across every banking channel. With this addition, Harvard FCU unlocks the full potential of the Alkami Digital Sales & Service Platform to create a unified, insight-driven experience for its retail members and business clients.

“By adopting MANTL’s Onboarding & Account Opening Solution, we’re elevating how we onboard, engage, and grow relationships with both business and retail members,” said Kriti Modi, chief information officer at Harvard FCU. “Adding MANTL gives us the ability to offer a digital-first, frictionless account opening experience to our members, increase operational efficiencies, grow our membership base, and drive deposits.”

Harvard FCU will leverage MANTL’s full suite of omnichannel account opening products to streamline the onboarding and account opening journey, allowing retail members and business clients to open new deposit accounts quickly and seamlessly on any banking channel: desktop, mobile, in-branch, and in-the-field. The credit union will launch retail and business online account opening first, followed by in-branch account opening across its branch network.

“Harvard FCU is making a forward-looking investment in the future of digital banking by embracing the full Digital Sales & Service Platform,” said Taylor Adkins, vice president, product management at Alkami. “We’re excited to collaborate with their team to deliver a seamless experience for both members and employees, enabling the credit union to scale its member and deposit growth while continuing to provide the relationship-driven banking experiences that define the Harvard FCU community.”

With MANTL, Harvard FCU will now be able to automate over 85% of application decisions, including  Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.

Harvard FCU joins a growing community of financial institutions using the Platform to unify digital experiences and drive measurable growth. By taking a data-driven approach to optimizing the member experience across the entire account holder journey, the credit union is evolving its service to members today while anticipating their needs for tomorrow through the power of Anticipatory Banking.

To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.

Alkami has been certified by J.D. Power in 2024 and 2025 for providing “An Outstanding Mobile Banking Platform Experience."1

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