Illuma Introduces Inaugural Client Advisory Board to Guide the Future of Voice Security

Illuma, the leader in AI-powered voice security for contact centers, is pleased to announce the formation of its inaugural Client Advisory Board (CAB), bringing together respected industry leaders to help guide Illuma’s product strategy, innovation roadmap, and market direction.
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The Client Advisory Board brings together Illuma’s leadership and experienced industry practitioners to collaborate on the evolving needs of account holder experience, fraud prevention, and contact center operations. CAB members provide real-world perspective on threats, operational demands, and market opportunities, guiding Illuma’s continued focus on measurable value and outcomes.

“At Illuma, our mission has always been grounded in solving real problems for real clients,” said Milind Borkar, Founder and CEO of Illuma. “By formalizing our Client Advisory Board, we’re creating a dedicated space for candid dialogue with leaders who are on the front lines every day, and strengthening our commitment to client focused strategy and innovation. Their insight will directly shape how we evolve IllumaSHIELD™ to stay ahead of fraud while keeping all digital voice interactions fast, natural, and trusted.”

A Collaborative Path Forward
Illuma’s Client Advisory Board will meet regularly to share insights, review emerging risks, and provide guidance on new capabilities—ensuring Illuma’s voice security platform continues to align with the needs of modern contact centers and the expectations of today’s account holders.

“This board reflects our belief that the best innovation happens through collaboration,” Borkar added. “We’re honored to work alongside leaders who share our commitment to strengthening trust, security, and experience across every voice interaction.”

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