ILWU FCU and Columbine FCU Launch Mahalo’s 'Thoughtful Banking' Platform

Denny Howell

Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, today announced that Long Beach, Calif.-based ILWU Federal Credit Union (‘ILWU’) and Centennial, Colo.-based Columbine Federal Credit Union (‘Columbine FCU’) are now live on its enhanced Thoughtful Banking platform. This cutting-edge platform offers the credit unions a streamlined interface with intuitive navigation capabilities.
 
Thoughtful Banking delivers a mobile-optimized user experience with mirrored features across online and mobile banking. Members using the upgraded platform are able to modify account information and access banking features with ease, which enables greater self-service and reduces customer service calls for the credit union teams. Mahalo also empowers the credit unions and their members with several platform customization options, including menu tile re-organization, left- or right-hand modes, and colorblindness views that optimize the digital experience for each user’s needs.
 
“Conversions can often be a challenging endeavor, but the dedicated support we received during the process made everything incredibly smooth,” said Rod Jacobs, VP of Technology with ILWU. “Mahalo’s team was readily available to us during the entire conversion; we felt confident in their ability to tackle any issue that might arise. The Mahalo team is clearly passionate about the product and ensuring an exceptional customer experience, which truly sets them apart from other providers.”
 
Austin Dore, IT Supervisor at Columbine FCU added, “Throughout the implementation process, Mahalo’s team was highly responsive and offered exemplary service to ensure our needs were always met. They were proactive in addressing any concerns and went above and beyond to provide us with the necessary support. Our members have found the new features are easy to access and platform navigation is straightforward, making their banking experience more convenient and efficient.”

Mahalo's Thoughtful Banking platform stands out in the industry as the first and only digital banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members, accommodating their unique needs. The platform also offers Credential Assurance Technology (CAT) that prevents credential stuffing attacks and offers vital cybersecurity support for credit unions and their members.
 
We are incredibly proud of the successful collaboration with ILWU Federal Credit Union and Columbine Federal Credit Union in bringing our enhanced Thoughtful Banking platform to life," said Denny Howell, COO of Mahalo Banking. "Their commitment and dedication throughout the implementation process have been remarkable. ILWU and Columbine FCU's forward-thinking approach and unwavering focus on delivering an exceptional banking experience for their members exemplify the spirit of innovation and partnership. We look forward to continuing our strong relationship and supporting their ongoing success.”

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