Industrial Credit Union Launches Mahalo’s Digital Banking Platform to Accelerate Innovation

Denny Howell

​Industrial Credit Union (‘Industrial’) has launched the Mahalo digital banking platform to serve its more than 30,000 members across Washington state. The implementation allows the credit union to enhance feature extensibility and deliver a next-generation digital experience to its growing member base.
 
Industrial has strengthened its technology foundation through deeper integrations between Mahalo’s digital banking solution and its Corelation Keystone core system. This native connection enhances real-time data access, streamlines internal workflows, and creates a more unified member experience across all digital channels. By reducing friction typically associated with third-party integrations, the credit union can rapidly roll out new features to keep pace with evolving member expectations, improve operational efficiency, and position the institution for long-term digital growth.
 
“We needed a partner that matched our passion for innovation, communicated transparently, and collaborated around a shared vision for the future – Mahalo delivered on all fronts,” said Dain Stevens, VP of Digital Services at Industrial. “Mahalo’s engagement and clarity throughout the implementation helped us to deliver a great conversion experience to our members.”
 
Mahalo’s digital banking platform helps credit unions offer robust functionality, advanced fraud prevention tools, and a secure, member-centric user experience. Mahalo’s team of credit union veterans brings a deep understanding of the operational pressures credit unions face, ensuring the platform is highly configurable and intuitive. The platform also includes the Thoughtful Banking® suite, which features built-in accessibility tools designed to support members with diverse cognitive needs, along with Credential Assurance Technology (CAT) to prevent credential-stuffing attacks and safeguard member data.
 
“Credit unions need solutions that are designed for long-term innovation and inclusion to effectively compete,” said Denny Howell, COO of Mahalo. “Our partnership with Industrial is grounded in a shared belief that technology should adapt to the member to create opportunities for meaningful engagement. We are proud to support the credit union’s mission to deliver an intuitive, secure, and accessible experience for every member they serve.”

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