Metro Credit Union Partners with Illuma to Deliver Frictionless, Secure Voice Authentication

Milind Borkar

Metro Credit Union, Massachusetts’ largest state-chartered credit union serving nearly 200,000  members, has partnered with Illuma, the leader in voice authentication solutions, to enhance security and streamline member authentication. Through this collaboration, Metro Credit Union will integrate IllumaSHIELD™, an advanced voice authentication platform, to improve security, reduce fraud, and enhance the overall member experience.

As financial fraud and identity theft continue to rise, Metro Credit Union remains committed to safeguarding its members’ financial assets and personal information. IllumaSHIELD™ offers a seamless, secure, and frictionless authentication process by verifying members’ identities based on unique voice characteristics, eliminating the need for cumbersome security questions and passwords.

“With our members’ security being a top priority, we are excited to partner with Illuma to implement cutting-edge voice authentication technology,” said Traci Michel, Chief Operating Officer & Chief Strategy Officer, Metro Credit Union. “This partnership will significantly enhance our ability to protect member accounts while providing a faster, more convenient authentication experience.”

IllumaSHIELD™ leverages state-of-the-art artificial intelligence and machine learning to create an effortless yet highly secure authentication process. The solution enables Metro Credit Union members to access their accounts with just their voice, reducing call center wait times and enhancing overall operational efficiency.

“We are proud to collaborate with Metro Credit Union to bring next-generation voice authentication to its members,” said Milind Borkar, CEO and Founder of Illuma. “Our mission is to deliver seamless security solutions that enhance trust and convenience, and this partnership is a testament to our commitment to innovation in financial services.”
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The integration of IllumaSHIELD™ reinforces Metro Credit Union’s commitment to adopting innovative security solutions that enhance member trust and streamline banking experiences. Members can expect a more secure and convenient way to access their accounts while minimizing the risk of fraud and unauthorized access.

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