Raiz FCU Cuts Account Opening From Nine Days to Four Minutes w/ Alkami

Benjamin Conant

Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced a new case study highlighting how Raiz Federal Credit Union (Raiz), a credit union serving over 78,000 members in El Paso, Texas, is using Alkami's Digital Sales & Service Platform to modernize its member experience and build a stronger foundation for growth.
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Raiz has expanded its relationship with Alkami to encompass the full Digital Sales & Service Platform. The credit union is live with the Alkami Digital Banking Platform and MANTL Onboarding & Account Opening, and is implementing Alkami's Data & Marketing Solution to support more personalized and relevant member engagement, and identify opportunities to deepen relationships through targeted product offers. By connecting onboarding and digital banking across online, branch and call-center channels, Raiz is improving access to everyday banking, reducing manual work for employees, and giving its team more time to focus on financial guidance and relationship-building.

"Alkami is helping us make banking more accessible, efficient, and connected for our members while preserving the Red Carpet service that defines Raiz," said Amy Krasikov, vice president of digital experience at Raiz. "We're proud to serve the El Paso community today, and we're excited to bring the warmth and care to people across the nation. Through digital banking, we aim to make our support accessible wherever and whenever it's needed. With Alkami, we've created a stronger digital foundation for today while continuing to find new ways to engage members with greater relevance and impact."

With a lean technology team focused on strategic priorities, Raiz sought a modern, integrated platform that could improve member access, streamline operations, and support stronger relationships. The new case study highlights how the credit union is extending its member-first experience beyond the branch.

With Alkami, Raiz has:

• Modernized its nine-branch experience: By 2024, all nine branches had transitioned to a fully digital model without traditional teller functions or cash drawers. Member service representatives can focus more on financial guidance and relationship-building, while routine transactions are supported through the Alkami Digital Banking Platform and enhanced self-service ATMs.
• Reduced the time needed to open and fund accounts: Online account opening decreased from up to nine days to approximately four minutes; in-branch account opening decreased from 30–45 minutes to under 10 minutes; and call-center funding decreased from two to three days to approximately nine minutes.
• Strengthened fraud prevention: Alkami's layered fraud prevention capabilities helped Raiz prevent more than $286,000 in reported fraud during the first year.
• Increased digital engagement: Monthly digital login increased from 30% to 49%.

"Raiz is demonstrating how community financial institutions can use technology to make banking easier and more accessible without losing the human connection that sets them apart," said Benjamin Conant, chief product officer at Alkami. "By connecting onboarding, digital banking, and data and marketing through Alkami's Digital Sales & Service Platform, Raiz is giving members more convenient ways to bank, helping employees spend more time on meaningful guidance and building a stronger foundation for long-term growth."

To learn more about how Raiz Federal Credit Union is building a digital-forward member experience with Alkami, read the full case study here.

To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.

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