Service Federal Credit Union Implements IllumaSHIELD™ to Advance Security and Streamline Member Verification

Milind Borkar

​Illuma, the leading provider of voice authentication and fraud prevention technology, has entered a strategic partnership with Service Federal Credit Union (SFCU), the largest credit union in New Hampshire with more than 350,000 members worldwide. Through this collaboration, SFCU has implemented IllumaSHIELD™ to strengthen security, enhance operational efficiency, and improve the overall member experience.

IllumaSHIELD™ leverages advanced AI-driven voice biometrics to authenticate members passively during natural conversation, replacing traditional knowledge-based security questions in the contact center and the self service channel. This approach significantly reduces the risk of fraud, including deepfakes, social engineering and account takeover, while also streamlining call handling and elevating the member experience.

“Service Federal Credit Union is committed to delivering best-in-class security while ensuring that interactions remain seamless and member-centric,” said David Araujo, President and CEO of Service Federal Credit Union. “The integration of IllumaSHIELD™ aligns directly with our mission to protect our members’ financial well-being and provide them with convenient, secure access to their accounts.”

This partnership reflects a mutual commitment to deploying secure, regulatory-compliant technologies that safeguard members while enhancing operational effectiveness. Through the implementation of IllumaSHIELD™, SFCU is proactively addressing evolving fraud risks while maintaining efficient, compliant, and member-centered service delivery across the US and international call centers.
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“We are pleased to support Service Federal Credit Union in its ongoing efforts to safeguard members while optimizing operations,” said Milind Borkar, Founder and CEO of Illuma. “IllumaSHIELD™ provides the trusted, proven technology necessary to reduce fraud risk while delivering a more seamless experience for members.”

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