Strategic Modernization Initiative Begins With a Seamless, New Loan Payment Experience for Over 70,000 Members

Raiz Federal Credit Union (Raiz), a growing financial institution with total assets exceeding $1 billion, has partnered with Alacriti to modernize its loan payments. Based in El Paso, Texas, and serving over 78,000 members, and voted the Best Credit Union in the City, selected Alacriti’s Orbipay Loan Payments as the first phase of a broader digital transformation strategy.
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With this implementation, Raiz members can now make loan payments directly within the credit union’s digital banking experience across multiple channels, eliminating the need to navigate external portals or disconnected payment flows. Payments are integrated in real time with Raiz’s core systems, improving posting speed, accuracy, and visibility for both members and staff.

Raiz sought to remove friction from the loan payment experience created by external payment flows and manual operational processes. Raiz chose Orbipay Loan Payments because of its seamless API integration and real-time connectivity to core systems, enabling a more cohesive experience and driving digital adoption.

With Orbipay Loan Payments, Raiz and its members benefit from:

• Seamless In-App Payments: Members can make loan payments without having to leave digital banking.
• Expanded Payment Choice: Support for ACH, Debit Cards, Credit Cards, and Digital Wallets provides greater flexibility for members.
• Multiple Payment Channels: Guest Web payments, Pay by Text, QR Codes, and IVR options enhance self-service and accessibility.
• Real-Time Core Posting: Payments post immediately to core systems, reducing the need to call to see if payments “went through”.
• Improved Analytics: Real-time reporting and dashboards for monitoring payment activity.

“Orbipay Loan Payments has modernized our payment experience for both members and staff,” said Amy Krasikov, VP of Digital Experience at Raiz Federal Credit Union. “The platform’s flexibility, combined with exceptional vendor support and robust reporting capabilities, gives us the tools we need to serve our members more effectively while gaining valuable insights into our payment operations.”

“Raiz Federal Credit Union exemplifies what successful digital transformation looks like in financial services,” said Stuart Bain, SVP of Product at Alacriti. “By implementing Orbipay’s comprehensive multi-channel architecture, Raiz is removing friction from the payment process to deliver the seamless experience their members deserve. “