Truity Credit Union Elevates Security and Transforms Member Authentication

Milind Borkar

Truity Credit Union is advancing its commitment to security and member experience by integrating IllumaSHIELD™ into its contact center and Intelligent Virtual Agent (IVA) system. This AI-powered voice authentication solution delivers faster, more secure, and seamless verification, ensuring members can access their accounts effortlessly while safeguarding against the ever evolving fraud landscape.

With fraud tactics becoming more advanced—including deepfake voice scams and social engineering—traditional security questions no longer offer sufficient protection. IllumaSHIELD™ eliminates these vulnerabilities by using real-time voice biometrics to instantly authenticate members, reducing friction while strengthening security across both live agent and automated self-service interactions.

Enhancing Security Without Sacrificing Member Experience
By integrating IllumaSHIELD™ into both its call center operations and IVA system, Truity Credit Union is creating a frictionless, AI-driven authentication process. Whether speaking with a live agent or an automated system, members can now be verified effortlessly within seconds during natural conversation, allowing agents to focus on delivering exceptional service rather than conducting time-consuming security checks.
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“At Truity Credit Union, our goal is to create a secure and seamless experience for our members across all interaction channels. With IllumaSHIELD™, we’ve strengthened fraud prevention while making authentication faster and more convenient. Whether a member is speaking with an agent or using our Intelligent Virtual Agent system, voice biometrics ensure a smooth and secure verification process,” said Amy Grose, Senior Vice President.

Why Credit Unions Are Turning to IllumaSHIELD™
IllumaSHIELD™ has been adopted by credit unions for its ability to:

• Authenticate Members Instantly – Verify identities within seconds during natural conversation
• Strengthen Fraud Prevention – AI-powered voice biometrics and Risk Rating engine prevent unauthorized access
• Reduce Call Times – Eliminate cumbersome security questions and improve efficiency
• Integrate Seamlessly – Deploy quickly with minimal IT effort

“At Illuma, we are committed to empowering credit unions with cutting-edge technology that enhances security while maintaining a seamless member experience. Truity Credit Union’s adoption of Illuma Shield™ demonstrates their dedication to protecting members from fraud while ensuring effortless authentication. We are proud to support their mission with AI-driven voice biometrics that streamline contact center operations and strengthen security across both live agent and virtual assistant interactions,” said Milind Borkar, Founder & CEO, Illuma.

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