United Consumers Credit Union Selects Mahalo Banking to Upgrade Member Experience and Digital Capabilities

Denny Howell

​United Consumers Credit Union (‘United Consumers’), a Missouri-based credit union committed to working hard with the hardworking, has selected Mahalo Banking to reimagine its digital banking platform and enhance the overall member experience. This collaboration aligns with the credit union's broader initiative to advance its core transaction system and elevate its digital offerings.
 
The credit union selected Mahalo for its user-friendly interface, extensive customization options and tight core integration with United Consumer’s new core provider, Corelation Keystone. A key factor in the decision to partner with Mahalo was its ability to provide members with a unified experience across all digital touchpoints. United Consumers plans to implement several new functionalities including:

• Self-service loan skip-a-pay options;
• Robust security through Credential Assurance Technology (CAT);
• Member-centric log-in capabilities;
• Member-customizable interface; and
• Inclusive neurodiversity and disability-friendly features.

​"We were impressed by Mahalo's ease of use and the wide range of customization options available for our members," said Jay Neathery, President of United Consumers. "Technology and member expectations are changing rapidly, and Mahalo is continuously adapting to keep pace with industry innovations. We believe Mahalo will be an adept partner that evolves quickly alongside us, ready with solutions that cater to the diverse needs of our membership base."
 
Mahalo Banking provides modern online and mobile banking solutions specifically designed for credit unions. Its platform is built on superior architecture with deep integration to core processing, providing a robust feature set across all delivery channels for a true omnichannel experience. Mahalo's CAT solution prevents fraud attacks and protects member data, while its Thoughtful Banking® technology offers neurodiverse functionality to optimize the user experience for all members.
 
“We are excited to partner with United Consumers Credit Union as they embark on this journey to elevate their digital banking capabilities,” said Denny Howell, COO of Mahalo. “Member expectations for convenient, secure, digital-first banking experiences continue to rise, and credit unions must be prepared to deliver intuitive technology that not only meets these expectations but exceeds them. Our dedication to ongoing innovation enables us to tailor our platform to meet the unique needs of their members, ensuring United Consumers has the tools necessary to thrive and maintain a competitive edge as the industry evolves.”

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