Y-12 Credit Union Earns Top Member Satisfaction in Industry Ranking, Runs on Candescent Digital Banking Technology

​Candescent, a leading independent digital banking technology provider, today announced that Y-12 Credit Union has been recognized by Member Loyalty Group for earning the highest NPS score for digital banking across both its asset size and among all benchmarked credit unions during Q4 2024. Member Loyalty Group helps credit unions strengthen member relationships and drive strategic growth through actionable insights, expert guidance and data-driven analytics, including benchmark data from over five million member surveys each year.
 
Y-12 Credit Union, an Oak Ridge, Tenn.-based credit union with $2.2 billion in assets went live with the Candescent Digital Banking platform in late 2023. Since then, its members have enjoyed the intuitive, consistent look and feel of the platform as well as the enhanced features and functionality. According to the MLG Credit Union Benchmark, Y-12 Credit Union’s post digital interaction NPS was an exceptional 90.3 (top 1 percentile) during the Q4 2024 evaluation, earning the credit union the top ranking for both its asset size and overall, which includes a benchmarking of over 140 credit unions.
 
“Our overall philosophy surrounding member service is ease. We believe it should be convenient and simple for members to conduct their banking with us. Candescent’s Digital Banking platform has proven to directly support and enhance this strategy,” said Todd Richardson, Chief Technology and Innovation Officer of Y-12 Credit Union. “It is rewarding to learn that our members are so delighted with our digital banking experience, and we appreciate being recognized for these efforts by MLG.”
 
Y-12 Credit Union recently entered into an agreement to acquire First State Bank of the Southeast, which will allow the credit union to expand into Southeastern Kentucky, serving even more members. The Candescent Digital Banking platform will enable the credit union to effectively engage with this expanded member base. “As we grow our footprint, we look forward to offering advanced capabilities and exceptional, personalized experiences to even more members. We are confident that Candescent’s modern digital technology will help support this scale,” continued Richardson.
 
“We are proud to partner with industry leaders like Y-12 Credit Union. This credit union’s commitment to meeting its members’ financial needs through convenient, outstanding member experiences is reflected in its exceptional NPS score. Such digital excellence will continue to bring value to Y-12 Credit Union as it expands into new geographic footprints,” said Brendan Tansill, CEO of Candescent. “Candescent is committed to product innovation that creates intuitive, flexible, real time, trust-based and AI-driven member experiences. By leveraging our digital banking, account opening and digital branch end-to-end capabilities, banks and credit unions across the country are positioned to differentiate and grow.”