Monday, May 20, 2013
It's a mobile, mobile, mobile world out there and nobody's immune -- even small businesses. To get the inside scoop on how small businesses can benefit from one of today's coolest and most convenient services, mobile deposit, we invited BECU's Vice President of Virtual Banking (nice title) Howie Wu on the show for an in-depth explanation.
One of the primary items we discussed was BECU's incredible mobile services adoption rate of 200% and how it achieved such a lofty stat. In addition, we touched on the $11.5 billion credit union's goal of having a "mobile only" membership and what it will take to get there. We also talked about some of the challenges BECU has faced with providing mobile services to its members. Very candid and helpful information from Mr. Wu. Check it out!
Thursday, May 9, 2013
Fraud is a issue that will probably never go away. So it will always be on the forefront of financial services' "to do" list. In today's world of online and mobile solutions, it is more important than ever. But credit cards aren't going away anytime soon either, so it's vital to address any percolating fraud issues and rectify them ASAP.
We got to the heart of the matter with TMG's Client Services Director Karen Postma. Karen came on the show and provided a wealth of practical information on what today's fraudsters are doing and steps your credit union can take to mitigate their pestering, yet dangerous, efforts. We also discussed the impact EMV will have on card security once it's finally implemented. You have until October 2015 but recommend you get a plan going yesterday.
Our discussion, which covered many more areas of card fraud, stemmed from TMG's recent webinar "The Fight Against Card Fraud". If you would like more details on TMG's directions to foil the fraudsters, email them at email@example.com and they will send you a recording of the webinar.
Many thanks to Karen for joining us on the program and providing a plethora of practical information on this all-important topic that really affects everybody across many industries. Enjoy the program and let us know what you are doing to fight fraud for your members.