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Studio Lounge interviews brought to you by ...
Studio Lounge interview schedule:
Wednesday, May 15
Jesus Garcia, SVP, Chief Experience Officer at CBC Federal Credit Union
Topic: EMERGE expectations, working with Eltropy
Melissa Wrycha, Chief Experience Officer at Park City Federal Credit Union
Topic: EMERGE expectations, working with Eltropy (case study)
Jack Chawla, VP, Product & Strategy at Eltropy
Topic: How Eltropy's Newly Announced "Voice+" Unifies Voice and Digital for Credit Unions
Janusea's VP of Sales Masako Long and CEO/Co-founder Kyle Stutzman
Topic: Janusea Execs Talk Fintech Connection to Credit Union Cores
Nik Dokic, Business Analyst at CAHP Credit Union
Topic: Text Banking Benefits Enterprise Wide
Buddy Bennett, Chief Operating Officer at Cypress Federal Credit Union
Topic: How Cypress Federal Credit Union is Automating Manual Tasks to Enhance the Member Experience
Brad Shafton, SVP of IT and Digital at Magnifi Financial
Topic: Benefits of a Unified Communications Platform
Howard "Howie" Meller, CEO at PeopleFirst Federal Credit Union
Topic: How People First Looks to Resolve Member Issues Even Faster with Voice+
Carmen Sanchez, VP of Virtual Delivery at FirstLight Credit Union
Topic: How Video Tech Benefits Member Financial Consultations
Kendall Swenson, VP / Member Service Center at TruStone Financial
Topic: Enhanced Efficiency of Chatbots and the Impact on TruStone's Contact Center
Saahil Kamath, Head of Products (AI) at Eltropy
Topic: AI outlook for credit union/member communications
Colin Poe, Business Development Manager at AIM Federal Credit Union
Topic: Power of Text Messaging for Members
Thursday, May 16
Jackie Taqué, Chief Experience Officer at Edwards Federal Credit Union
Topic: Working with Eltropy, conference takeaways/highlights, industry trends
Katie Bendyk, Director of eServices and Payment Solutions at Altru Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (reducing delinquencies by 20% with text banking)
Sean Manion, VP of Lending at APL Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (panel session)
Rob Hoyle, Chief Information Officer at Vantage West Credit Union
Topic: Highlights from "Unveiling the Hottest Trends in Member Engagement" (panel session)
Jason O'Brien, CEO at SWIVEL
Topic: SWIVEL summary, working partnership with Eltropy, and the power of the transaction enablement platform
Michael McRoberts, Sr. Experience Manager at PeopleFirst Credit Union
Topic: How text banking platform benefits not only members but staff, as well
Friday, May 17
Ashish Garg, Co-founder/CEO at Eltropy
Topic: 2024 EMERGE wrap up -- creating a unified voice, digital, video platform for credit unions that allows them to serve members anywhere, anytime
Wednesday, May 15
Jesus Garcia, SVP, Chief Experience Officer at CBC Federal Credit Union
Topic: EMERGE expectations, working with Eltropy
Melissa Wrycha, Chief Experience Officer at Park City Federal Credit Union
Topic: EMERGE expectations, working with Eltropy (case study)
Jack Chawla, VP, Product & Strategy at Eltropy
Topic: How Eltropy's Newly Announced "Voice+" Unifies Voice and Digital for Credit Unions
Janusea's VP of Sales Masako Long and CEO/Co-founder Kyle Stutzman
Topic: Janusea Execs Talk Fintech Connection to Credit Union Cores
Nik Dokic, Business Analyst at CAHP Credit Union
Topic: Text Banking Benefits Enterprise Wide
Buddy Bennett, Chief Operating Officer at Cypress Federal Credit Union
Topic: How Cypress Federal Credit Union is Automating Manual Tasks to Enhance the Member Experience
Brad Shafton, SVP of IT and Digital at Magnifi Financial
Topic: Benefits of a Unified Communications Platform
Howard "Howie" Meller, CEO at PeopleFirst Federal Credit Union
Topic: How People First Looks to Resolve Member Issues Even Faster with Voice+
Carmen Sanchez, VP of Virtual Delivery at FirstLight Credit Union
Topic: How Video Tech Benefits Member Financial Consultations
Kendall Swenson, VP / Member Service Center at TruStone Financial
Topic: Enhanced Efficiency of Chatbots and the Impact on TruStone's Contact Center
Saahil Kamath, Head of Products (AI) at Eltropy
Topic: AI outlook for credit union/member communications
Colin Poe, Business Development Manager at AIM Federal Credit Union
Topic: Power of Text Messaging for Members
Thursday, May 16
Jackie Taqué, Chief Experience Officer at Edwards Federal Credit Union
Topic: Working with Eltropy, conference takeaways/highlights, industry trends
Katie Bendyk, Director of eServices and Payment Solutions at Altru Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (reducing delinquencies by 20% with text banking)
Sean Manion, VP of Lending at APL Federal Credit Union
Topic: Highlights from "Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age" (panel session)
Rob Hoyle, Chief Information Officer at Vantage West Credit Union
Topic: Highlights from "Unveiling the Hottest Trends in Member Engagement" (panel session)
Jason O'Brien, CEO at SWIVEL
Topic: SWIVEL summary, working partnership with Eltropy, and the power of the transaction enablement platform
Michael McRoberts, Sr. Experience Manager at PeopleFirst Credit Union
Topic: How text banking platform benefits not only members but staff, as well
Friday, May 17
Ashish Garg, Co-founder/CEO at Eltropy
Topic: 2024 EMERGE wrap up -- creating a unified voice, digital, video platform for credit unions that allows them to serve members anywhere, anytime
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