Contact:
123 S. Marengo Avenue
Pasadena, CA 91101
Phone: 1(877) 995-9000, Opt 3
Fax: (714) 701-5722
www.wescomresources.com
[email protected]
123 S. Marengo Avenue
Pasadena, CA 91101
Phone: 1(877) 995-9000, Opt 3
Fax: (714) 701-5722
www.wescomresources.com
[email protected]
About
Wescom Resources Group (WRG) was formed in June of 2002, to leverage Wescom Credit Union’s innovation, infrastructure and spare capacity to serve other credit unions with the member-facing applications, internal efficiency tools, and other services at competitive prices.
As a technology Credit Union Service Organization (CUSO), our mission is to provide technology solutions that enable credit unions to increase member engagement and provide exceptional service. WRG serves over 230 credit unions nationwide. About 200 of these clients uses Symitar’s Episys® core host processing system. Many of WRG’s software solutions are built from the ground up for Episys-based credit unions. In recent years, we’ve expanded our product integration to support other core platforms, including NewSolutions from Share One and Keystone from Corelation.
WRG’s key business proposition that sets us apart from the others is our experience as a credit union ourselves, with customized solutions designed specifically to help you achieve your business objectives in four key areas:
1. Providing Exceptional Member Service
2. Reducing Operating Costs
3. Increasing Member Engagement
4. Supporting Regulatory Compliance and Security
Wescom Resources Group (WRG) was formed in June of 2002, to leverage Wescom Credit Union’s innovation, infrastructure and spare capacity to serve other credit unions with the member-facing applications, internal efficiency tools, and other services at competitive prices.
As a technology Credit Union Service Organization (CUSO), our mission is to provide technology solutions that enable credit unions to increase member engagement and provide exceptional service. WRG serves over 230 credit unions nationwide. About 200 of these clients uses Symitar’s Episys® core host processing system. Many of WRG’s software solutions are built from the ground up for Episys-based credit unions. In recent years, we’ve expanded our product integration to support other core platforms, including NewSolutions from Share One and Keystone from Corelation.
WRG’s key business proposition that sets us apart from the others is our experience as a credit union ourselves, with customized solutions designed specifically to help you achieve your business objectives in four key areas:
1. Providing Exceptional Member Service
2. Reducing Operating Costs
3. Increasing Member Engagement
4. Supporting Regulatory Compliance and Security
Services
• Service Bureau
Outsource your Episys or Keystone core data processing and ancillary services to our team, leaving you to focus on your core business.
• IT Projects
Short-term project-based services from IT experts to augment your team and get those projects across the finish line.
• Programming & Consulting
Tap into Episys system specialists for PowerON projects, large or small. Mergers, data conversions, efficiency studies, and much more.
• Disaster Recovery & Co-Location Services
Capitalize on our robust hosting infrastructure to ensure reliable failover, supported by our team of experts.
eBanking
• Online Banking
MemberEdge Online Banking provides a strong foundation for your eBanking storefront, with superior end-user features that will delight your members. MemberEdge OLB go wider and deeper into your core system, unlocking better data access and more control of your online channel.
• Mobile Banking
MemberEdge Mobile Banking works in harmony with MemberEdge OLB, for an integrated, seamless omni-channel member experience. We support all the most critical needs your members seek, and provide a platform to innovate and customize their experience to your brand.
• Bill Pay
MemberEdge Bill Pay provides nationwide least-cost payment processing, with full access across multiple channels, at a price point that doesn’t penalize you for growth! By working easily and tightly with multiple channels, our Bill Pay encourages high user adoption.
Branch solutions
• Member Trak CRM
Strengthen member relationships and deliver world-class service by keeping track of every member visit, interaction and commitment made, and managing follow-ups — all on a system that fits seamlessly with Episys Quest.
• MemberGenius
Achieve higher levels of member engagement by mining the data you have about them, applying it to your marketing campaigns, to offer the right targeted cross-sell product in the service channels they visit you in. It’s inGenius!
• Tellergy
Use iOS or Windows tablet devices with our Tellergy software, to provide a new, innovative way to interact with members at the teller line! Winner of the 2013 CUNA Tech Conference Best in Show Award!
• Service Bureau
Outsource your Episys or Keystone core data processing and ancillary services to our team, leaving you to focus on your core business.
• IT Projects
Short-term project-based services from IT experts to augment your team and get those projects across the finish line.
• Programming & Consulting
Tap into Episys system specialists for PowerON projects, large or small. Mergers, data conversions, efficiency studies, and much more.
• Disaster Recovery & Co-Location Services
Capitalize on our robust hosting infrastructure to ensure reliable failover, supported by our team of experts.
eBanking
• Online Banking
MemberEdge Online Banking provides a strong foundation for your eBanking storefront, with superior end-user features that will delight your members. MemberEdge OLB go wider and deeper into your core system, unlocking better data access and more control of your online channel.
• Mobile Banking
MemberEdge Mobile Banking works in harmony with MemberEdge OLB, for an integrated, seamless omni-channel member experience. We support all the most critical needs your members seek, and provide a platform to innovate and customize their experience to your brand.
• Bill Pay
MemberEdge Bill Pay provides nationwide least-cost payment processing, with full access across multiple channels, at a price point that doesn’t penalize you for growth! By working easily and tightly with multiple channels, our Bill Pay encourages high user adoption.
Branch solutions
• Member Trak CRM
Strengthen member relationships and deliver world-class service by keeping track of every member visit, interaction and commitment made, and managing follow-ups — all on a system that fits seamlessly with Episys Quest.
• MemberGenius
Achieve higher levels of member engagement by mining the data you have about them, applying it to your marketing campaigns, to offer the right targeted cross-sell product in the service channels they visit you in. It’s inGenius!
• Tellergy
Use iOS or Windows tablet devices with our Tellergy software, to provide a new, innovative way to interact with members at the teller line! Winner of the 2013 CUNA Tech Conference Best in Show Award!
