#2387: TruWest Credit Union Adopts Voice Authentication Tech to Verify Member's ID in Seconds...1/21/2021
As we get deeper and deeper into touchless technology, more and more fintech firms will be offering such solutions to credit unions and banks to meet the demands of today's consumer -- who doesn't want to touch anything anymore.
In step with this trend, TruWest Credit Union has adopted Illuma Labs Illuma Shield Voice authentication technology and aptly named it TruVoiceID. TruVoiceID not only enhances security to prevent fraud by creating a truly unique voice print, but it also creates a frictionless member authentication process -- verifying a members' ID in mere seconds. To get an inside look at how this technology works, we invited Illuma Labs Founder/CEO Milind Borkar and TruWest Credit Union CIO Chris Kearney on the show to share. According to both Chris and Milind, TruVoiceID, powered by Illuma Shield, uses signal processing, machine learning and artificial intelligence to provide faster, more accurate, and frictionless authentication compared to the use of PINs, passwords, and personal questions. In addition, the technology runs passively in the background of each call, creating an easier authentication experience for the member, while also reducing call durations and enhancing security against fraudsters. Pretty cool stuff, indeed, here for TruWest -- as well as other credit unions in line to implement this voice ID technology. Check out our discussion and let us know your thoughts. And watch the entire episode with Milind and Chris below for all the details.
Teachers Federal Credit Union bravely embarked on its recent rebranding efforts last year in the middle of the COVID-19 pandemic and are now seeing the fruits of their labor this year, as they roll out a new website, revamp social media channels, create multimedia productions, new branch, and much, much more. It's impressive -- especially their new tagline "Smart For All" takes on a deeper meaning.
Not only does Teachers FCU obviously serve teachers, but the credit union is also a teacher for its members. So it's a two-way street for staff and members as they benefit each other. And the credit union's goal is to further express this deeper message in its new mantra: "Learning Never Stops." We invited Teachers Federal Credit Union President/CEO Brad Calhoun on the show to explain further the philosophies, research, and execution of the rebranding/repositioning effort, as well as what the credit union expects to achieve short- and long-term. In addition, Brad also talks about how he and his team worked together during the pandemic to pull off this project successfully. Pretty phenomenal effort here. There's a lot more in our discussion with Brad, so check it out and let us know your thoughts. And watch the entire episode below for all the details. TeachersFCU_BradCalhoun from CUbroadcast on Vimeo.
For the last several years, Mitchell Stankovic & Associates CEO Susan Mitchell and her talented team have consistently stirred the proverbial pot with their very unique Underground Collision conference events that revolve around progressive thought leadership and vulnerable collaboration. It's definitely one of those "you-have-to-be-there" experiences to truly get it.
We invited Sue on the show to share how both Mitchell Stankovic & Associates and the Underground Collision conferences responded to the life-changing events that occurred in 2020. How they, like the rest of us, had to pivot to survive and actually thrive because of it. Sue talks about the topics, issues, and trends presented, discussed, and debated last year that have influenced 2021's planned events. The first Underground Collision -- with its theme of "BFO" (Tom Peters' Blinding Flash of the Obvious) -- is slated for March 1, 2021, 9-11 a.m. (PST). Always and in-depth, insightful, and thought-provoking conversation with Sue. Check it out and let us know your thoughts. And watch the entire episode with Sue below for all the details. Clarification: Sue mentioned that the number of credit union members at WOCCU was 197 million. She clarified afterward that WOCCU reports 85,000 credit unions in 118 countries improve the lives and communities of 274 million members. Here are some relevant links to check out: Underground, Memorializing 2020 Underground Collision BFO – Blinding Flash of the Obvious Underground Virtual Collision Underground Collision: Shift Happens Underground_SueMitchell from CUbroadcast on Vimeo.
CU Members Mortgage is kicking off its 2021 Educational Series with a webinar highlighting the changes to the Uniform Residential Loan Application (URLA). The webinar, "The New URLA," will feature guest speaker MaryKay Scully, Genworth’s Director of Customer Education, and will be held on Thursday, February 4, 2021, from 1 – 2 p.m. CST.
In this webinar, MaryKay will take a comprehensive look at the upcoming changes to the URLA and will discuss best practices for reviewing what is needed for a complete URLA, understanding why each piece of data is important, expediting the overall loan process to ensure smooth transfer from processing to underwriting and more. The new URLA will go into effect March 1, 2021 and has everyone in lending eager to understand how to maneuver around these changes. Check it out and let us know your thoughts -- and sign up for the free webinar for all the details. Be sure to watch the entire episode below for more insights on URLA changes. #2383: How Puerto Rico FCU Plans to Combat Future Natural Disasters with Finastra's Fusion...1/19/2021
When comes to crises and natural disasters, Puerto Rico has endured its fair share in recent years with back-to-back hurricanes, earthquakes, the island's debt crisis, corruption scandals, and the ongoing pandemic. But through it all credit unions have been there for Puerto Rico residents -- not without their challenges, though.
To discuss how credit unions have been the stable force throughout these crises, we invited Puerto Rico Federal Credit Union President/CEO Jomar Martinez on the show to share his perspective and plans for the future -- which entails implementing Finastra's Fusion Digital Banking platform to combat future natural disasters. Jomar discussed how residents survived Hurricane Maria, as it parked itself over Puerto Rico for 14 hours and battered the island with 200 mph winds. He also talked about what life was like following the biggest storm in its history and what they as a credit union had to do to serve members living on the island those on the mainland and in the Virgin Islands. According to Jomar, technology was key in assisting members rebuild their lives in the wake of Hurricane Maria. He also talked about how Finastra's Fusion Digital Banking platform will help the credit union become "bullet proof" to weather future natural disasters and other crises -- as well as providing barrier-free digital banking experience to members, providing them with the ability to access and move funds from wherever they may be at any time. The last thing you need to be thinking about during and after a natural disaster is your account password. A very transparent and sobering talk with Jomar and how technology can come to the rescue in times of great challenge. Check it out and let us know your thoughts, And watch the entire interview with Jomar below for all the details. |
Mike Lawson, HostMarried to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple. Categories
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