​Velera – formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider – is pleased to announce its expanded partnership with Truliant Federal Credit Union (Truliant) to provide comprehensive credit card processing services, alongside continued contact center support.
 
Headquartered in Winston-Salem, N.C., Truliant was established in 1952 to serve employees of Western Electric across the Piedmont Triad region of North Carolina. Today, the credit union holds more than $5.2 billion in assets, serving over 332,000 members with more than 30 locations across the Carolinas and Virginia.
 
With its mission of improving lives by putting members first, providing great service and straightforward financial solutions, Truliant undertook a thorough, comprehensive review and evaluation process to identify a credit card processing partner that excelled in five focus areas: member experience, system integration, employee experience, fraud and portfolio/relationship management. The credit union felt an expansion with Velera was the ideal fit.
 
“Truliant was looking for a partner to support our focus on meeting the evolving payment needs of our members, with a goal of reducing friction and increasing functionality,” said Truliant Chief Digital Officer Jeff Hibbard. “Through this partnership with Velera and the CUSO’s strong integration with our digital banking provider, we will have the ability to expand our payment and digital offerings and meet more member needs with enhanced features ranging from improved integration in digital banking to enriched payment options and card on/off functionality, among others.”
 
Velera will begin providing credit card services to Truliant members in early 2025.
 
“We are extremely pleased Truliant chose to expand its partnership with Velera as a result of our shared focus on cutting-edge technology and appreciation for the importance of credit union-specific products in the payments space,” said Brian Scott, EVP, chief growth officer for Velera. “We look forward to working alongside the Truliant team in this elevated capacity to enhance their credit card offerings and provide the types of services and support Truliant members have come to know and expect from their trusted credit union partner.”

CUNA Strategic Services is pleased to announce its new alliance with Carefull, an AI-powered financial protection platform that safeguards credit union members against elder fraud, everyday money mistakes, and misuse of funds by someone they trust. This collaboration aims to help credit unions by protecting their most vulnerable and valuable members and providing a way to maintain low-cost deposits, attract new accounts, and connect to the next generation of members.

“CUNA Strategic Services is proud to launch our relationship with Carefull this week. As a GenXer speaking from personal experience around caring for aging parents, I think it’s super important we position credit unions to support the financial safety and well- being of all generations and families among their member bases,” said Barb Lowman, President, CUNA Strategic Services.

“We are thrilled and grateful to be among CSS’ chosen alliance providers,” said Todd Rovak, co-founder at Carefull.

Adults 60 and older hold about 75% of credit union deposits, and Carefull’s solution is so powerful because it helps credit unions protect those members, and increase the stickiness of those deposits, while also building a bridge to the next generation. On top of that, our solution reduces risk and decreases the workload of existing fraud prevention teams.”

Carefull protects members by comparing new transactions to a behavioral model that looks back on years of each member's transaction data. Backed by Carefull's proprietary AI, the technology analyzes a user’s unique spending habits and patterns to identify suspicious transactions indicative of the latest senior fraud, scam, elder financial exploitation, theft by a loved one or simple money mistakes that can occur due to forgetfulness or even cognitive decline. These alerts are rolled up into a seamless user experience designed to engage parents and their adult children (as needed), retaining family deposits while stopping small issues from becoming big ones.

Along with Carefull’s award-winning protection, each Carefull user receives $1 million in identity theft insurance, while having the option to take advantage of Carefull’s other features, such as credit and identity monitoring, home title monitoring, a digital vault to store passwords and important documents, and a trusted contacts system for coordination with any family members who might need insight into their finances.

​Mahalo Banking today announced its new partnership with Houston, Texas-based Memorial Credit Union (‘Memorial CU’ – $96M in assets). During its comprehensive vendor overhaul process, the credit union selected Mahalo’s online and mobile banking solution to maximize its digital transformation, modernize its banking capabilities and achieve a deep integration with its new core provider, Corelation Keystone.
 
In preparation for its conversion to Corelation, Memorial CU sought to identify vendors that already had strong integrations with its core provider to ensure a robust feature set. Mahalo's digital solution aligns with the credit union's objectives, offering a strong integration and a modern platform featuring a simplified interface, intuitive navigation and user-friendly functionalities for members. Additionally, the Mahalo platform enables Memorial CU to introduce integrated account opening and loan options while enhancing account visibility so members can better track and understand their financial transactions.
 
“When we began to overhaul our digital banking infrastructure, Mahalo stood out as an ideal partner to help transform and improve our digital offerings,” said Thomas Rogers, president and CEO of Memorial CU. “The look and feel of the Mahalo platform is unmatched, allowing us to deliver a truly member-centric experience with easy-to-use features. With Mahalo's support, we are confident in achieving a smooth transition and a successful launch of our new platform.”
 
With a credit union-focused team comprised of industry veterans, state-of-the-art security features and a commitment to accessibility, Mahalo provides credit unions with a modern digital solution that prioritizes the needs of their diverse memberships. Mahalo's Credential Assurance Technology (CAT) offers a robust architecture that prevents fraud attacks and protects member data, ensuring credit unions can provide a safe digital environment. The provider also offers Thoughtful BankingÒ with pioneering neurodiverse functionality designed to optimize the user experience for members with cognitive distinctions.
 
"We are honored that Memorial CU has entrusted Mahalo as their digital banking partner during its transformation journey,” said Denny Howell, COO of Mahalo. “Selecting the right technology partner is critical when undertaking a significant digital transformation aimed at elevating the member experience.
Our digital banking solution's deep integration with Memorial CU's new Corelation Keystone core system will enable a unified experience with intuitive account opening, lending and transaction management capabilities tailored to members' needs.”

​Curql Collective, a CUSO bringing fintech to credit unions, has made a new fintech addition to its Curql Fund I investment portfolio: Proof, the world’s first identity-assured transaction management platform. Built to simplify notarization, identity proofing, and eSignature capabilities; and detect and prevent fraud at every stage, Proof helps credit unions authenticate members and ensure transactions are compliant, safe and secure.
 
“This level of online notarization is a game-changer,” said Curql Collective President and CEO Nick Evens. “Our credit unions prioritize identifying fintech that help the CU industry remain relevant and competitive - and Proof does just that - through simplifying, digitizing, and de-risking outdated processes. Altogether, this is what makes Proof a strong strategic investment and value add to our ecosystem.”
 
Proof’s powerful enterprise capabilities include identify verification, fraud detection and notary support for in-house notary teams as well as trusted notaries and referees available at enterprise scale. The platform handles millions of financial documents each year, including powers of attorney, direct rollovers, loan applications, trust certifications, and more.  From a security standpoint, Proof brings trust and certainty to every agreement and customer interaction by actively detecting more than 100 risk signals to identify fraudulent activity at every stage of the transaction. It also leverages multi-factor authentication to meet specific document requirements, and annotation and editing tools are built in to reduce signing time and document errors and eliminate guesswork with compliance and eligibility programmed into the platform.
 
Proof’s CEO, Pat Kinsel, said, "Proof’s remote online notarization and identity verification platform increases credit union member satisfaction and leads to enhanced member experience, transaction security, operating efficiency and a higher perception of credit unions. Curql’s partnership with Proof validates the benefits that Proof brings to credit unions, and we look forward to working with Curql to expand our offerings to its network."

The Chartway Promise Foundation, the charitable arm of Chartway Credit Union, recently brought magic and renewed strength to medically fragile children and their families in Utah. Through a strategic partnership with Make-A-Wish Utah®, the foundation's series of events across the state included granting a 4-year-old's wish to visit Walt Disney World and providing therapeutic equipment to a teenager with a nervous system disorder. Chartway is one of Make-A-Wish Utah’s largest donors and has provided the organization with $2.7M over the last 13 years, helping them to double their annual wish grants.

Last week's activities began on Tuesday, at a team member connection event at Top Golf in Salt Lake City, where 13-year-old Aimi was surprised with a therapeutic hot tub. Fulfilling this wish during Mobility Awareness Month not only supports Aimi and her family, but also creates more awareness about children with mobility issues, giving Chartway members and the public an opportunity to participate in our month-long Get Moving with Your Giving campaign.

“This gift will provide consistent comfort and relief to our daughter,” said Aimi’s father, Bradley. “Aimi was born in Japan and found relief and joy in hot springs and the bath culture. She finds immense joy in warm water activities that help relax her muscles after a major spinal surgery last year. We are so grateful to Make-A-Wish and the Chartway Promise Foundation.”

"Aimi's strength, resilience and zest for life are unparalleled," said Christine Wilson, president of the Chartway Promise Foundation. "While she cannot verbalize her emotions, you could see the pure elation in her eyes when she received this gift tailored to improve her quality of life. Moments like these reinforce why we remain dedicated to our mission of creating joyful, meaningful experiences for incredible children like Aimi."

The festivities culminated on Thursday at the Chartway Promise Foundation’s 8th annual Putting for Promises golf tournament with a full field of golfers, sponsors, and volunteers. There, Make-A-Wish Utah surprised 4-year-old Ryan, who is in remission from leukemia, with the news that his wish to go to Walt Disney World is coming true thanks to a charitable grant from the Chartway Promise Foundation. Additional charity partners including Best Seat in the House, Ability Found, Primary Children's Hospital, and EyecCare4Kids, were also present on the course along with representatives from the golf apparel brand, Primo Golf, to help him celebrate.

"There are no words to fully express our appreciation for this incredible gift. At a time when joy has been scarce, this wish is a priceless opportunity to create lasting memories together,” said Ryan’s mother, Lindsay. “We are overwhelmed with gratitude to Chartway, the Promise Foundation, and all the kind-hearted supporters."

"Wishes can provide a renewed sense of hope, joy and resilience for kids like Ryan during their medical battles," said Daniel Dudley, president and CEO of Make-A-Wish Utah. "We're grateful to partner with the Chartway Promise Foundation to create unforgettable experiences for him and so many other children with critical illnesses."

Throughout the week, more than 100 Chartway leaders, team members, community partners, and volunteers contributed their time and efforts to ensure these events' success. Thanks to their dedication and support, the annual charity golf tournament raised $60K to bring joy, hope, and smiles to young heroes – and since inception, the foundation has granted nearly $15 million to bring dreams and wishes to life.

"This week has been an extraordinary demonstration of what we can achieve together. The joy and hope we've been able to bring to these children and their families are what drives us to do more. Each smile, each moment of relief, reaffirms our dedication to our mission," explained Wilson.

Learn more about Chartway Credit Union
​and the Chartway Promise Foundation at www.chartway.com and www.chartwaypromisefoundation.org.

Nine credit unions have extended their relationships with leading digital banking provider, Bankjoy, following their success using the company’s award-winning digital banking platform, which integrates seamlessly with Corelation’s KeyStone core platform.

Today, Bankjoy serves a growing client base of more than 70 financial institutions, including nearly 50 credit unions using Corelation for core processing. Bankjoy is Corelation’s first official Certified Partner, which recognizes fintechs that have successfully integrated with its KeyBridge API, as well as met Corelation’s guidelines. As a result, credit unions leveraging Corelation’s KeyStone core can easily and quickly add Bankjoy, and any Bankjoy credit union looking to migrate to its core can do so quickly with no disruption to member service.

Among the credit unions on KeyStone that have renewed with Bankjoy are:

• Credit Union of Ohio
• SafeAmerica Credit Union
• Advantage Plus Credit Union
• CommunityWide Federal Credit Union
• One Detroit Credit Union
• Coca-Cola Credit Union
• Georgia Heritage Federal Credit Union
• Mutual 1st Federal Credit Union
• Marshland Credit Union

​One Detroit Credit Union is one of the nine credit unions on KeyStone to renew with Bankjoy.

“In an evolving digital landscape, it is imperative that we have a pulse on the latest trends occurring in our industry,” said Portia Powell, Chief Experience Officer at One Detroit Credit Union. “We recognize that today’s members expect a modern, intuitive digital experience from their financial institution. Everyone at One Detroit Credit Union is thrilled to continue working with Bankjoy and give our members more ways to bank. Our team has also embarked on a new initiative with Bankjoy - launching a digital sub-brand for green lending and they have proven to be a true partner, not just another vendor. Together, we’re making a meaningful difference in our local communities and investing in a sustainable future.”

“It’s become evident that the majority of Americans are moving away from in-branch banking, with only 29% of Americans preferring to bank in person,” said Michael Duncan, CEO of Bankjoy. “In 2023, we saw over 2,500 branches close across the country. A strong digital banking experience is imperative and we are thrilled to see more credit unions deepen engagement with their members through online and mobile channels. We look forward to extending our relationship with our valued clients who have also benefited from our integration with Corelation.”

​Pidgin, a secure real-time payments platform built for the future of payments, has partnered with Corelation Inc., a fintech offering the next generation of core processing solutions. Pidgin is now a preferred partner with Corelation, and together, the partnership will enable more credit unions to offer real-time payments to their members with Pidgin’s payments ecosystem.
 
Pidgin is designed to be a credit union’s one-stop-shop for smarter, faster, and safer payments. The company’s technology serves as a central connection point to the FedNow Service and other faster payment networks, enabling credit unions to easily deliver instant payment options to their members for a variety of use cases. Pidgin’s platform facilitates the exchange of data between a credit union’s core processing system, such as Corelation KeyStone, any relevant third-party apps, including digital banking platforms, as well as multiple payment networks, including the FedNow Service and The Clearing House’s RTP.
 
With Corelation and Pidgin, credit unions can onboard to the preferred faster payments channels and embrace real-time payments based on their institution’s operational preferences, member needs and more with the utmost efficiency. As real-time payments continue to gain traction, credit unions must be equipped with the right infrastructure to support 24/7 transaction processing, even outside of traditional business hours. Since its founding in 2009, Corelation has remained focused on driving innovation in the credit union space and Corelation’s partnership with Pidgin makes it easier for credit unions of all sizes to adopt and scale real-time payments.
 
“At Corelation, we are continuously looking for ways to help our credit union clients get more from their core and IT solutions to better serve members and maximize opportunities for growth,” said Tim Maron, Chief Revenue Officer of Corelation. “Instant payments are quickly becoming a competitive differentiator for the financial institutions that offer them and by partnering with Pidgin, we can provide our clients with the infrastructure and consultative support they need to give their members the faster payment options they expect.”
 
“Credit unions are particularly bullish on real-time payments, as more than one-third plan to implement real-time payments by the end of this year, according to Cornerstone’s What’s Going On In Banking report. Another 34% plan to implement in 2025 or later,” said Abhishek Veeraghanta, founder and CEO of Pidgin. “Our partnership with Corelation will help make those plans a reality. We look forward to working with Corelation’s reputable team and empowering more credit unions to transform their payment operations.”

​Finotta, a provider of embedded fintech for digital banking, today announced a strategic partnership with leading cloud-native digital banking services provider Constellation Digital Partners (Constellation), helping to supercharge the member experience and deepen digital relationships. 
 
As part of this partnership, the Constellation Digital Banking platform will now include Finotta’s award-winning Personified platform, a Personalized Financial Guidance (PFG) platform proven to drive digital growth for financial institutions. Finotta’s products and features will be embedded into Constellation’s platform, empowering credit unions to create a personalized experience that predicts members’ needs, increases product conversions, and delivers actionable guidance in an all-in-one solution. Financial institutions that offer Personified generate more revenue, improve financial performance, and increase member and customer profitability all within their digital channel.
 
"At Constellation, we are fiercely committed to empowering credit unions with thoughtfully designed digital banking solutions that not only drive our clients’ success but also prioritize outstanding member experiences,” said Aaron Oplinger, SVP, Head of Product of Constellation. “By partnering with Finotta, we stand by that mission. Embedding their technology into our platform will equip credit unions with the tools they need to thrive in the digital age while delivering personalized, seamless, and exceptional service to their members every step of the way. We look forward to the value this will bring to our industry."
 
Constellation’s open digital services platform is the world’s first and only cloud-based suite of digital financial services dedicated solely to credit unions. A true future-proof platform, Constellation leverages open architecture, allowing credit unions to customize their technology roadmap and ensure members receive the personalized experiences they crave.
 
“More than 90% of consumers expect their financial institution to offer a modern digital banking platform, but this is table stakes,” said Parker Graham, Founder and CEO of Finotta. “The key is differentiating the experience based on what members need and want, which is financial guidance. Unfortunately, this is also where massive missteps are made. Many traditional PFMs inadvertently shame consumers for poor financial habits rather than encourage positive behavior, killing the overall experience. As a result, engagement is down considerably.”
 
Graham continued, “Personified aims to change this, helping financial institutions guide users towards better decisions to not only increase engagement, but also deepen relationships. We are thrilled to partner with Constellation and make our platform more broadly available to credit unions nationwide. Together, we're reshaping the member experience, driving digital growth and empowering credit unions to predict and meet their members' financial wellness needs more effectively."
 
Finotta leads the way in innovating the member experience. Its Personified Platform attracts credit unions’ members and boosts wallet share through its fully automated and personalized mobile banking experience. Finotta’s technology provides customized education and guidance for members every day, transforming credit unions’ physical branch into a digital one.

Arizona’s most trusted local credit union Desert Financial Credit Union ($8.9 billion assets; 459,909 members; Phoenix, AZ) and leading credit union core processor Corelation, Inc. announce a renewed ten-year partnership. After nearly a decade on the KeyStone core, this extension signifies the success of Desert Financial and Corelation’s collaborative partnership and the impressive growth trajectory of both organizations.

When Desert Financial signed with Corelation in 2014 they became Corelation’s largest client, and in 2015 their implementation made them the first credit union with over $1 billion in assets to convert to KeyStone. Desert Financial has experienced impressive growth since partnering with Corelation, having nearly tripled in assets from $3.1 billion at the time of signing to approaching $9 billion today.

“Corelation’s innovative platform has made us more operationally efficient and eliminated limitations to our growth, empowering us to focus on our ‘Give and Grow’ philosophy. The more we give back by investing in our members, employees, and community, the more we grow,” shared Ron Amstutz, Executive Vice President of Desert Financial Credit Union. “The openness of KeyStone, ability to integrate with any third-party vendor, and the system’s ease of onboarding have enabled Desert Financial’s significant growth over the last decade without a single merger.”

Desert Financial’s trust in Corelation has been instrumental in the success of both organizations. Through collaboration that has flourished since the inception of their partnership, Desert Financial has acted as a catalyst for enhancements to the KeyStone core that are now standard functionality available to all Corelation’s clients.

“Our decision to select KeyStone ten years ago came down to the relationship. Our partnership began with the goal of helping make KeyStone the greatest core out there for credit unions – and together we have accomplished that. We are proud to extend our partnership with Corelation,” added Amstutz.

In their initial years on KeyStone, Desert Financial was able to create efficiencies that enabled them to reallocate a number of IT personnel to launch SwitchThink Solutions, which now closely partners with Corelation. The IT Services CUSO is dedicated to optimizing KeyStone’s capabilities for their clients, a true testament to the transformational partnership.

“Desert Financial Credit Union is a shining example of leveraging technology to create an exceptional member experience, and we’re proud to support their mission of improving financial wellbeing for their members and community,” shared Corelation President Rob Landis. “Desert Financial has been an invaluable and collaborative partner to Corelation over the last decade and we are incredibly honored to extend that partnership for another ten years.”