Digital banking provider Bankjoy announced today the addition of André Jones as Vice President of Operations. In his role, Jones will plan, direct, coordinate and oversee operations activities, including client support, client success and implementations, supporting growing demand for its seamless end-to-end digital service ecosystem.
Jones joins Bankjoy with over 17 years of management experience, including strategic direction, budget preparation, planning and operation of large support and technical teams. Previously the Senior Vice President of Client Operations for Health Recovery Solutions, Jones was responsible for the management of all client queries and issues within the organization. He partnered with the COO and other leadership team members to identify opportunities for client support process improvements and design. Prior to that, Jones was the Chief Operating Officer for Synthesio, where he strategically led the operation teams responsible for client implementation, service delivery, client retention and upsell, and technical support. His responsibilities also included creating and managing strategic partnerships.
“As a high growth startup, Bankjoy is transforming digital banking and creating incredible value for banks and credit unions,” said Jones. “Joining their team was an easy and exciting decision, and I look forward to working alongside such a talented and committed group.” Jones earned his M.Sc. from Southern New Hampshire University.
Engineered by executives from financial institutions, Bankjoy delivers modern banking technology, including mobile, online, e-statements, online account opening, online loan origination, and conversational AI to banks and credit unions of all sizes. The platform features cutting-edge integrations to quickly upgrade the digital baking experience and provide beautiful products with advanced features, simple navigation, and a modern look and feel. As a result, more financial institutions are choosing Bankjoy to drive their digital transformation.
According to Michael Duncan, CEO of Bankjoy, “SoFi recently reported a strong increase in digital preferences, finding that consumers keep nearly half (43%) of their funds in non-traditional accounts, with more than one third (35%) in digital-only banks and stand-alone accounts. In response, traditional financial institutions are heavily investing in digital to not only meet consumer expectations, but deliver an intuitive, exceptional experience to better compete with digital disrupters. Bankjoy is experiencing these trends firsthand, as more banks and credit unions partner with us for digital solutions that make a meaningful impact in the lives of their customers.”
Duncan added, “As we continue to grow, it is essential that we expand our team, adding the industry’s very best, including André. With his deep expertise and strategic vision, together, we will drive the industry forward and continue to provide outstanding digital solutions and excellent care to our clients.”
Author: Mike Lawson
Married to a most gorgeous and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.