TriVerity, a PSCU company, today announced it has launched its Indirect Credit Bureau Dispute Processing Solution via The Loan Service Center (TLSC). By handling the full burden of timely indirect credit bureau tradeline dispute investigations and responding to automated credit dispute verification forms (ACDVs), the service enables credit unions and their employees to focus on meeting members’ ever-evolving needs and expectations.
“The indirect credit bureau disputes process can be time-consuming and even stressful, but getting it right is vital to the overall health of the credit union and their member experience,” said Wendy Elieff, senior vice president, Client Service and Marketing at TriVerity and TLSC. “Our Indirect Credit Bureau Dispute Processing Solution removes the onus from the credit union and manages the entire journey properly and in a timely manner, so credit unions can reallocate their staff’s time and efforts, all while keeping an open line of communication with a partner they can trust.”
With quick and easy implementation alongside simplified pricing, the Indirect Credit Bureau Dispute Processing Solution helps credit unions improve efficiencies and reduce labor costs. Once setup is complete, the TLSC team operates autonomously, with minimal supervision from credit union staff due to thorough and transparent communication from the TLSC team.
Results of indirect credit bureau disputes can be reviewed in real time and are available 24/7 to credit union employees. In addition, TLSC client service representatives provide quarterly updates on trends and procedures, as well as any uncovered errors, that can assist credit unions in developing internal process improvements to avoid future disputes.
“TLSC is handling all of our indirect credit bureau disputes with ease and efficiency through the Indirect Credit Bureau Dispute Processing Solution,” said Desiree Williams, collections manager, Money One Federal Credit Union (MOFCU). “The initial setup process was easy, and the MOFCU collections team now has one less task on its plate. We have complete confidence TLSC is managing the process from start to finish.”
Indirect credit bureau dispute processing services are now available to all financial institutions through TLSC. To learn more about TriVerity, TLSC and its offerings, visit TriVerity.com.
Author: Mike Lawson
Married to a most gorgeous and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.